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Director, Underwriting Research and Development

1 month ago

Phoenix, Arizona, United States USAA Full time
About the Role

We are seeking a highly skilled and experienced Director, Underwriting Research to join our team at USAA. As a key member of our Underwriting department, you will be responsible for leading a team of staff insurance professionals in planning, developing, and administering P&C Auto Underwriting Strategic Programs that support both corporate and P&C operational performance objectives.

Key Responsibilities
  • Direct the identification, analysis, development, and implementation of complex initiatives that maintain the relevance and integrity of our underwriting policies, processes, and programs while balancing operational efficiency, competitiveness, and regulatory compliance.
  • Direct the development, maintenance, and optimization of existing processes and systems to comply with legal and company requirements while delivering maximum ROI.
  • Ensure adherence to established policies and effective program support.
  • Manage the identification and implementation of opportunities to improve processes and systems to increase member conductivity, employee experience, risk mitigation, and operational efficiency.
  • Direct the oversight of P&C Underwriting supplier programs leveraging available products to improve risk management and operational efficiency.
  • Collaborate cross-functionally to identify and implement P&C Underwriting requirements for new products, services, and data.
  • Stay abreast of emerging technology and external factors that may present opportunities for P&C Underwriting, including evaluating industry solutions for application to products, programs, and processes.
  • Develop business cases and business requirements for identified solutions.
  • Direct and oversee multiple initiatives in support of Underwriting and/or regulatory compliance-related initiatives, including but not limited to: oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.
  • Lead planning for highly complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes.
  • Apply and maintain expert knowledge of the business and manage ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance.
  • Guide and influence process re-engineering and technology implementation to enable process redesign and innovation.
  • Lead the overall management of process performance by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks, issues, etc., and drive collaborative efforts to ensure process delivers against requirements.
  • Build and oversee a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching, and support, performance management, and managerial activities.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
  • Bachelor's Degree or 4 years of related experience may be substituted in lieu of degree.
  • 8 years of experience in Property & Casualty, Project Management, Process Engineering, Business Process, or Risk Management, to include direct experience executing underwriting processes and/or defining underwriting procedures.
  • 3 years of direct team lead or management experience.
  • Advanced knowledge of relevant industry practices, trends, and regulatory requirements.
  • Experience reviewing policies and procedures documents and identifying and articulating the risks and opportunities.
  • Proven skills in developing strong relationships with peers and business stakeholders and collaborating across the organization.
  • Advanced experience in developing and presenting analysis and findings to senior levels of management and key stakeholders to gather support for business initiatives and influence strategy.
  • Advanced proficiency using Microsoft Word, Excel, PowerPoint, and/or Access.
What We Offer

USAA offers a competitive salary range of $120,550-$230,400, as well as a comprehensive benefits package, including medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays, and various wellness programs. We also offer career path planning and continuing education to assist employees with their professional goals.