Customer Service Representative and Training Leader

2 days ago


Midland, Michigan, United States Michigan Farm Bureau Full time

We are seeking a highly skilled Customer Service Representative and Training Leader to join our team at Michigan Farm Bureau. In this role, you will be responsible for providing exceptional customer service and training to ensure the success of our field force.

Key Responsibilities
  • Provide comprehensive customer service by preparing information for independent contractor insurance agents to quote, sell, and service clients.
  • Analyze and resolve policy issues by assisting agents and customers via phone, in person, and through daily document listings and activities reports.
  • Oversee daily office operations and administration, including managing employee schedules, ordering office supplies, and adhering to budget.
  • Offer training for all lines of business and products to ASO staff, agent staff, and agents.
Requirements
  • Bachelor's degree or equivalent experience in business administration, finance, or related field.
  • Active Property/Casualty license required or must be successfully obtained within 90 days of employment.
  • Proven skills in Microsoft Outlook, Word, Excel, and PowerPoint.
  • Strong keyboarding skills with accuracy.
Benefits
  • Competitive salary: $48,592 - $59,768 per year
  • Farm Bureau offers a full benefit package, including medical, dental, vision, and 401K.
  • Award-winning organization with a commitment to excellence and professional growth.


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