Insurance Customer Service Lead

6 days ago


Midland, Michigan, United States Michigan Farm Bureau Full time
Job Summary

We are seeking a highly skilled Insurance Customer Service Lead to join our team at Michigan Farm Bureau. As an integral part of our operations, you will play a critical role in ensuring exceptional customer service experiences for our clients.

About the Role

The successful candidate will be responsible for providing comprehensive customer support by preparing information for independent contractor insurance agents. This includes responding promptly and professionally to incoming calls, resolving policy issues proactively, and overseeing daily office operations.

Key Responsibilities

* Provide excellent customer service in a prompt and professional manner
* Assist customers with questions regarding billing, insurance coverages, and member benefits
* Face-to-face interaction with field staff, agents, and insureds
* Receive, process, and verify insurance and membership transactions
* Take ownership of complaints and inquiries and proactively follow through to resolution

Requirements

* High school diploma or equivalent required
* Experienced computer usage and proven skills in Microsoft Outlook, Word, Excel, and PowerPoint required
* Demonstrated ability to learn new technologies required
* Active P/C license required or must be successfully obtained within 90 days of employment
* Keyboarding skills with accuracy required
* Willingness to pursue continuing job-related training and education required

Preferred Qualifications

* Associate's degree preferred with focus on business administration, finance, or insurance
* Minimum one year of experience in insurance processing preferred
* One-year professional office experience and customer service preferred

Compensation and Benefits

This full-time position offers a competitive yearly salary ranging from $48,592 to $59,768, depending on qualifications and experience. Additionally, we offer a comprehensive benefits package, including medical, dental, vision, and 401(k) plans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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