Customer Service Ambassador

5 days ago


Midland, Michigan, United States Suburban Inns Full time

We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Suburban Inns. As a key member of our front desk staff, you will be responsible for providing exceptional service to our guests, ensuring their needs are met, and exceeding their expectations.

About the Role

The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment. You will be responsible for handling guest inquiries, resolving issues, and providing information about hotel policies, services, and amenities. Additionally, you will be expected to maintain a high level of product knowledge and provide suggestions to guests to enhance their stay.

Key Responsibilities
  • Provide exceptional customer service to all guests, responding promptly to their needs and requests
  • Handle guest inquiries and resolve issues in a professional and courteous manner
  • Maintain a thorough understanding of hotel policies, services, and amenities, and communicate this information to guests
  • Stay up-to-date with local events, attractions, and activities to provide personalized recommendations to guests
  • Collaborate with other departments to ensure seamless operations and exceptional guest experiences
  • Participate in ongoing training and development to improve product knowledge and customer service skills
Requirements
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Basic computer skills and familiarity with hotel software
  • Availability to work flexible hours, including evenings and weekends
What We Offer
  • A competitive salary of $45,000 - $55,000 per year, depending on experience
  • A comprehensive benefits package, including health insurance, dental insurance, and paid time off
  • Ongoing training and development opportunities to enhance your skills and career progression
  • A dynamic and supportive work environment, with opportunities to collaborate with other teams and contribute to the success of our organization


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