Financial Transaction Coordinator
4 weeks ago
About This Role:
We are seeking a highly skilled and detail-oriented individual to join our team as a Wire Operations Specialist at First National Bank of Omaha. In this role, you will be responsible for processing incoming and outgoing wire transactions for our customers and business units with moderate supervision.
Key Responsibilities:
- Input wire requests received via phone by internal and external customers as directed by Wire Management, FNO Wire Operations and FNNI procedures and guidelines.
- Use FNO Wire Operations and FNNI procedures and guidelines, along with problem-solving skills, to review and process all wires, incoming and outgoing, from multiple sources.
- Ensure that all required information is complete and accurate, including but not limited to, the Wire PIN numbers, debiting account, Bene Name/Address and the purpose of the wire.
- Understand the necessary components of International Wire Transfers and how these affect the overall processing of the wire.
- Contact customers and/or business units when required (such as Verify Call Backs, Daylight Account Review, and Returned wires).
- Process all items within regulatory guidelines and timelines. Ensure that all information on the wire remains on the wire in the original included and accurate to the information input in MTS to ensure there are not Travel Rule violations.
- Identify and report all suspicious activity to meet compliance regulations and avoid compromising the integrity of our bank and customers.
- Process all Recall/Return requests within the required deadlines to achieve the highest level of customer satisfaction and reduce possible losses for the bank.
- Complete the Beginning and End of Day processes as assigned by management.
- Communicate effectively across all areas of FNNI to assist in the understanding of the wires process and answer questions.
- Support the Domestic and International Wire transaction system's configuration by identifying and reporting issues to management and the Wires technology support team.
- Maintain a strong working knowledge of all Wire's procedures and compliance regulations such as, Reg E, Travel Rule, Privacy and Bank Secrecy Act and Office of Foreign Asset Control.
- Assist Management with the annual procedure review and other projects as assigned.
- Understand and comply with the Bank's BSA/AML Program.
- Understand and adhere to all bank policy, laws and regulations applicable to role. (Ongoing)
- Exhibit professional behavior and promote positive working relationships.
The Ideal Candidate for This Role:
- High school graduate or GED.
- Previous customer service experience.
- Excellent verbal and written skills.
- Excellent time management skills
- Ability to define problems, establish facts, and draw valid conclusions.
- Focus on attention to detail and accuracy.
- Ability to multi-task as needed.
- Working knowledge of Microsoft Office suite of products.
Equity, Diversity, & Inclusion:
First National Bank of Omaha is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. First National Bank of Omaha strives to reflect the diversity of the communities we serve in the makeup of our workforce.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
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