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Customer Service Representative

1 month ago

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Customer Service Representative Job Description

Are you a people person looking for a career in customer service? U-Haul is seeking a friendly and motivated individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. Your responsibilities will include assisting customers with U-Haul products and services, using smartphone-based U-Scan technology to manage rentals and inventory, and moving and hooking up U-Haul trucks and trailers. You will also be responsible for cleaning and inspecting equipment on the lot, answering questions and educating customers regarding products and services, and preparing rental invoices and accepting equipment returned from rental. Additionally, you will have the opportunity to participate in ongoing continuous U-Haul education through U-Haul University.

Why Work at U-Haul?

U-Haul offers a range of benefits, including career stability, opportunities for advancement, and a supportive team environment. You will also have access to a variety of perks, such as mindset app reimbursement, gym reimbursement, and discounts on Apple products and Dell computers. As a U-Haul team member, you will be part of a company that values its employees and provides opportunities for growth and development.

Requirements

To be successful in this role, you will need a valid driver's license and the ability to maintain a good driving record. You will also need a high school diploma or equivalent. If you are a motivated and customer-focused individual looking for a career in customer service, we encourage you to apply for this exciting opportunity.

Work Environment

The work environment for this role involves moderate risks or discomforts, which require special safety precautions. You may be required to use protective clothing or gear, such as masks, goggles, gloves, or shields. The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning yourself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

Physical Demands

The physical demands of this role include standing for long periods, bending, and lifting. You will also need to be able to move equipment weighing a minimum of 50 lbs. assisted or unassisted. If you are able to meet these physical demands and are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.