Retail Customer Experience Supervisor
4 weeks ago
We are seeking a highly skilled and experienced Customer Experience Supervisor to join our team at TJ Maxx. As a Customer Experience Supervisor, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring prompt and courteous customer service.
Key Responsibilities- Customer Experience: Create a positive internal and external customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
- Team Leadership: Lead by example, train and mentor Associates on front-end principles, and assign registers and support POS coverage needs.
- Customer Service: Address customer concerns and issues promptly, ensuring a positive customer experience, and promote credit and loyalty programs.
- Store Operations: Ensure Associates execute tasks and activities according to store plan, prioritize as needed, and communicate accurately and effectively with management and Associates.
- Availability: Available to work flexible schedule, including nights and weekends.
- Experience: 1 year retail and 6 months of leadership experience.
- Skills: Strong understanding of merchandising techniques, capable of multi-tasking, strong communication and organizational skills, and attention to detail.
We offer a competitive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.
This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
At TJ Maxx, we value diversity and inclusion, and we are an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.
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