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Medical Front Desk Representative
4 weeks ago
Job Summary:
We are seeking a highly organized and detail-oriented Medical Front Desk Representative to join our team at Beacon Orthopaedic Partners MSO LLC. The ideal candidate will have excellent communication skills, be able to multitask in a fast-paced environment, and have previous experience working in a busy clinic or physician office.
Key Responsibilities:
- Meet and greet patients promptly, in a professional and courteous manner.
- Obtain patient information during office hours.
- Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet.
- Obtain copies of patients insurance cards, MCO identification cards.
- Verify patient insurance coverage is current and correct at each visit.
- Review patient label and chart contents for completeness and accuracy.
- Accurately Scan insurance cards including front and back.
- Input patient information and register patient as needed.
- Schedule appointments (new, follow-up, reschedule) per physician protocol.
- Obtain referrals-check Carriers on line.
- Schedule appointments to other specialists as needed.
- Collect co-pays, co-insurance and self pay amounts at time of service.
- Handle all calls in a professional manner and direct to the proper individual.
- Run schedules.
- Communication with physicians and clinical support staff.
- All messages must be addressed after the end of the day.
- All patient information will be entered into the system by the end of the day.
- Make every effort to accommodate patient, according to physician protocol, when scheduling appointments.
Additional Responsibilities:
- Travel to other Beacon locations as necessary.
- Confirm and/or reschedule appointments when needed.
- Filing as needed.
- Additional duties as assigned by the manager.
Requirements:
- Must have a high school diploma or equivalent.
- Must be friendly, courteous and have good communication skills when greeting patients.
- Ability to multitask in a fast paced environment.
- Previous experience working in a busy clinic or physician office is preferred.
