Client Support Specialist

2 months ago


East Petersburg, Pennsylvania, United States Lancaster Plumbing & Heating Co Inc Full time
Job Overview

Position: Customer Service Representative

Lancaster Plumbing & Heating Co Inc is seeking a dedicated Customer Service Representative to serve as the main point of contact for our valued clients. The primary goal is to deliver exceptional service by fostering meaningful interactions and experiences for both employees and customers.

Key Responsibilities:

  • Maintain a high level of efficiency and productivity.
  • Handle incoming communications via calls, texts, emails, and service inquiries.
  • Assess and identify customer needs to ensure satisfaction.
  • Respond to customer inquiries in a timely manner.
  • Engage with customers through multiple communication channels.
  • Address and resolve customer concerns effectively.
  • Acquire fundamental knowledge of products and services to provide accurate information.
  • Process payments and manage requests.
  • Document customer interactions, transactions, feedback, and complaints.
  • Collaborate with team members and management as needed.
  • Ensure customer satisfaction while delivering professional support.

Qualifications:

The ideal candidate for the Customer Service Representative role should possess:

  • Availability for full-time work, Monday through Friday.
  • Strong communication, organizational, and interpersonal skills.
  • Ability to remain composed in stressful situations.
  • A positive and motivating attitude.
  • A professional and polished appearance.
  • Self-discipline and motivation.
  • A competitive and ambitious spirit.
  • Proficiency in technology and computer applications.
  • Strong teamwork skills and a collaborative mindset.

Benefits Offered:

  • Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance.
  • Paid vacation after a designated period.
  • Weekly performance bonuses.
  • Year-round contests and incentives.
  • 401(k) plan with company matching contributions.
  • Extensive paid training programs.
  • Ongoing mentorship and training opportunities.
  • Flexible work schedule with a combination of remote and in-office days.

Additional Requirements:

  • A positive attitude and eagerness to learn and grow.
  • Willingness to participate in a limited on-call schedule.


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