IT Support Specialist
1 month ago
We are seeking an experienced IT Support Specialist to provide on-site support, training, and technical expertise to our clients. This intermediate-level role involves troubleshooting and repairing technology-based products, providing technical support, and ensuring high service standards.
Key Responsibilities:
- Troubleshoot and repair PCs, desktops, laptops, tablets, and printers.
- Provide technical support to clients and ensure high service standards.
- Respond to change management requests and deliver desk-side support.
- Perform IMAC activities efficiently.
- Deliver excellent desk-side support while maintaining professionalism and technical skills.
- Meet customer service satisfaction levels and operational metrics.
- Communicate with end-users and service desk personnel regarding job status and timelines.
- Adhere to documented service operations policies and procedures.
Requirements:
- Experience: Minimum of 2-3 years in IT support or a related role.
- Education: Technical school certification or equivalent experience.
- Strong knowledge of software and hardware systems.
- Excellent communication and customer-facing skills.
- Ability to lift and/or move computer equipment up to 50 lbs.
- Ability to follow instructions and work independently.
Additional Information:
- This position requires on-site work for the first two weeks, with part-time on-site backup coverage thereafter.
- Certifications or additional training may be required based on client needs.
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