IT Support Specialist

1 month ago


East Greenville, Pennsylvania, United States F2Onsite Full time
Job Summary

We are seeking an experienced IT Support Specialist to provide on-site support, training, and technical expertise to our clients. This intermediate-level role involves troubleshooting and repairing technology-based products, providing technical support, and ensuring high service standards.

Key Responsibilities:

  • Troubleshoot and repair PCs, desktops, laptops, tablets, and printers.
  • Provide technical support to clients and ensure high service standards.
  • Respond to change management requests and deliver desk-side support.
  • Perform IMAC activities efficiently.
  • Deliver excellent desk-side support while maintaining professionalism and technical skills.
  • Meet customer service satisfaction levels and operational metrics.
  • Communicate with end-users and service desk personnel regarding job status and timelines.
  • Adhere to documented service operations policies and procedures.

Requirements:

  • Experience: Minimum of 2-3 years in IT support or a related role.
  • Education: Technical school certification or equivalent experience.
  • Strong knowledge of software and hardware systems.
  • Excellent communication and customer-facing skills.
  • Ability to lift and/or move computer equipment up to 50 lbs.
  • Ability to follow instructions and work independently.

Additional Information:

  • This position requires on-site work for the first two weeks, with part-time on-site backup coverage thereafter.
  • Certifications or additional training may be required based on client needs.


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