IT Support Professional

1 week ago


East Greenville, Pennsylvania, United States F2Onsite Full time
Job Title: IT Support Specialist

We are seeking an experienced IT Support Specialist to join our team at F2OnSite, the fastest growing IT field services company in the United States. As a key member of our team, you will provide on-site support, training, and technical expertise to our clients.

Key Responsibilities:
  • Troubleshoot and repair a variety of technology-based products, including PCs, desktops, laptops, tablets, and printers.
  • Provide technical support to clients and ensure high service standards.
  • Respond to change management requests, including installing new PC equipment and delivering desk-side support.
  • Perform Install/Move/Add/Change (IMAC) activities efficiently.
  • Deliver excellent desk-side support while maintaining professionalism and strong technical skills.
  • Meet established customer service satisfaction levels and operational metrics.
  • Proactively communicate with end-users and service desk personnel regarding job status and timelines.
  • Adhere to documented service operations policies and procedures.
Requirements:
  • Experience: Minimum of 2-3 years in IT support or a related role.
  • Education: Technical school certification or equivalent experience.
  • Strong knowledge of relevant software and hardware systems.
  • Excellent communication and customer-facing skills.
  • Ability to lift and/or move computer equipment up to 50 lbs.
  • Ability to follow instructions and work independently.
Additional Information:
  • This position requires on-site work for the first two weeks, with part-time on-site backup coverage thereafter.
  • Certifications or additional training may be required based on client needs.


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