Client Care Representative

5 days ago


San Diego, California, United States WOOF Clothing Full time

WOOF Clothing is seeking a Client Care Representative to join our team. As an online retailer specializing in men's athletic and casual wear, we have experienced significant growth in our exclusively-online sales.

This part-time position involves providing outstanding customer care through various channels, managing customer orders, and enhancing online sales by offering live assistance. We prioritize employee growth and development, making this a great opportunity for those seeking a long-term career.

The ideal candidate will possess experience in live customer support via phone and online chat, as well as strong problem-solving and communication skills.

A competitive salary of $18-$22 per hour reflects our commitment to attracting top talent. With opportunities for future growth and development, this role is ideal for those seeking a rewarding career opportunity.

Duties:

  • Provide exceptional customer care through phone and online chat
  • Manage customer orders and resolve any issues that may arise
  • Enhance online sales by offering live assistance
  • Stay current on industry trends and best practices

Requirements:

  • Live customer support experience
  • Strong problem-solving and critical thinking skills
  • Excellent verbal and written communication skills
  • Ability to adapt to ongoing process changes
  • Intermediate level proficiency in MacOS, Microsoft Office, Wordpress & WooCommerce, Shipstation or equivalent, Zendesk Help Desk or equivalent, USPS/DHL shipper portals or equivalent


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