Client Care Representative
5 days ago
WOOF Clothing is seeking a Client Care Representative to join our team. As an online retailer specializing in men's athletic and casual wear, we have experienced significant growth in our exclusively-online sales.
This part-time position involves providing outstanding customer care through various channels, managing customer orders, and enhancing online sales by offering live assistance. We prioritize employee growth and development, making this a great opportunity for those seeking a long-term career.
The ideal candidate will possess experience in live customer support via phone and online chat, as well as strong problem-solving and communication skills.
A competitive salary of $18-$22 per hour reflects our commitment to attracting top talent. With opportunities for future growth and development, this role is ideal for those seeking a rewarding career opportunity.
Duties:
- Provide exceptional customer care through phone and online chat
- Manage customer orders and resolve any issues that may arise
- Enhance online sales by offering live assistance
- Stay current on industry trends and best practices
Requirements:
- Live customer support experience
- Strong problem-solving and critical thinking skills
- Excellent verbal and written communication skills
- Ability to adapt to ongoing process changes
- Intermediate level proficiency in MacOS, Microsoft Office, Wordpress & WooCommerce, Shipstation or equivalent, Zendesk Help Desk or equivalent, USPS/DHL shipper portals or equivalent
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