Client Engagement Representative

1 week ago


San Bernardino, California, United States TMT Communications, Inc. Full time
About TMT Communications

TMT Communications, Inc. is a forward-thinking organization committed to redefining the hospitality landscape through groundbreaking innovations and unparalleled customer care.

Job Summary

We are presently seeking an enterprising Client Engagement Representative to join our dynamic team. As a vital member of our organization, you will be entrusted with crafting bespoke customer experiences that foster loyalty and drive revenue growth.

Key Responsibilities

Your Primary Responsibilities:

  • Become intimately familiar with client products and services to communicate their value proposition effectively to customers.
  • Accurately document customer interactions, processed orders, and service schedules to ensure seamless delivery.
  • Consistently demonstrate a can-do attitude, approaching challenges with confidence and persistency.
  • Embark on a journey of self-improvement, honing your interpersonal skills to deliver top-tier customer service.
  • Mentor Junior Customer Service Representatives, equipping them with the tools and expertise necessary to excel in their roles.

Qualifications:

  • A minimum of a high school diploma or equivalent.
  • At least one year of experience in customer-facing positions, preferably within the hospitality industry.
  • A unique ability to articulate complex product information in simple, compelling terms.
  • A willingness to learn, adapt, and grow, embracing new ideas and methodologies to remain at the forefront of customer service excellence.
  • Outstanding problem-solving skills and a genuine passion for delivering exceptional customer experiences.
  • An outgoing personality with a genuine desire to assist others.
  • A strong motivation to cultivate and refine your in-person communication skills to build lasting relationships with our clients and their customers.
  • Exemplary communication skills, encompassing both written and verbal channels.

Compensation Package: $50,000 - $70,000 annually, commensurate with experience.



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