Client Care Representative

3 days ago


San Diego, California, United States Ethos Veterinary Health Full time

Job Overview: We are seeking a dedicated and compassionate Client Care Specialist to join our team at Veterinary Specialty Hospital (VSH) by Ethos Veterinary Health. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our clients and their pets.

About the Role:

  • Welcome and greet clients in a friendly and professional manner.
  • Prepare and review documents and medical records accurately and completely.
  • Educate and advise clients regarding hospital services and practices.
  • Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients.
  • Process admissions and discharges accurately; schedule follow-up appointments as necessary.
  • Process invoices and payments accurately.

Requirements and Qualifications:

  • 1 year of customer service experience.
  • Excellent interpersonal skills and ability to develop and maintain positive working relationships with others.
  • Proven effective communication and ability to multitask and prioritize.

Benefits:

  • A competitive salary of $24.17 - $27.19 per hour, based on education and experience.
  • A comprehensive benefits package, including medical, dental, vision, and 401(k).
  • Paid time off and uniforms.


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