Front Office Associate
3 days ago
Job Title: WIC Front Office Associate
About Community Clinic
Community Clinic is a non-profit organization dedicated to improving health equity through the provision of affordable primary care for all. Founded in 1972, we are a diverse and inclusive workplace grounded in community, serving over 60,000 individuals in Montgomery and Prince George's Counties.
Job Summary
We are seeking a highly skilled and detail-oriented WIC Front Office Associate to provide front office support and administrative assistance at various WIC sites throughout our organization. The successful candidate will be responsible for delivering high-quality, cost-efficient, and culturally sensitive services to our community members.
Key Responsibilities
- Provide front office support and administrative assistance at assigned WIC sites
- Greet program participants in a professional manner and accurately obtain/documents proof of residence, identity, and pregnancy
- Explain the certifying process and rights and responsibilities of a WIC participant to each applicant
- Make initial and return appointments, confirming participant's current address and updates in the electronic record system as necessary
- Answer the telephone promptly and accurately communicate phone messages
- Solicit and address participants' questions and provide correct information on program benefits, WIC foods and vendors, and the proper use of eWIC card
- Complete administrative tasks, including photocopying, scanning, and setting up WIC folders
- Maintain a positive and professional demeanor at all times and a clean and organized front desk area
Requirements
- High school diploma or GED
- Experience in a front desk or customer service role preferred
- Proficient in using Microsoft Office Suite (Outlook, Word, Powerpoint) and other office equipment
Why Work with Us
- Comprehensive benefits package
- Generous paid time off
- 403B retirement plan with employer match
- Tuition reimbursement
- Continuing education assistance
Community Clinic is an Equal Opportunity Employer
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