Front Office Associate

3 days ago


Silver Spring, Maryland, United States Community Clinic Full time

Job Title: WIC Front Office Associate


About Community Clinic


Community Clinic is a non-profit organization dedicated to improving health equity through the provision of affordable primary care for all. Founded in 1972, we are a diverse and inclusive workplace grounded in community, serving over 60,000 individuals in Montgomery and Prince George's Counties.


Job Summary


We are seeking a highly skilled and detail-oriented WIC Front Office Associate to provide front office support and administrative assistance at various WIC sites throughout our organization. The successful candidate will be responsible for delivering high-quality, cost-efficient, and culturally sensitive services to our community members.


Key Responsibilities


  • Provide front office support and administrative assistance at assigned WIC sites
  • Greet program participants in a professional manner and accurately obtain/documents proof of residence, identity, and pregnancy
  • Explain the certifying process and rights and responsibilities of a WIC participant to each applicant
  • Make initial and return appointments, confirming participant's current address and updates in the electronic record system as necessary
  • Answer the telephone promptly and accurately communicate phone messages
  • Solicit and address participants' questions and provide correct information on program benefits, WIC foods and vendors, and the proper use of eWIC card
  • Complete administrative tasks, including photocopying, scanning, and setting up WIC folders
  • Maintain a positive and professional demeanor at all times and a clean and organized front desk area


Requirements


  • High school diploma or GED
  • Experience in a front desk or customer service role preferred
  • Proficient in using Microsoft Office Suite (Outlook, Word, Powerpoint) and other office equipment


Why Work with Us


  • Comprehensive benefits package
  • Generous paid time off
  • 403B retirement plan with employer match
  • Tuition reimbursement
  • Continuing education assistance


Community Clinic is an Equal Opportunity Employer



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