Call Center Agent

2 months ago


Silver Spring, Maryland, United States ARTHRITIS & RHEUMATISM ASSOCIATES P Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Arthritis & Rheumatism Associates P. As a key member of our call center, you will be responsible for providing exceptional customer service to our patients and clients.

Key Responsibilities
  • Answer all incoming calls in a timely and professional manner
  • Schedule appointments and perform schedule confirmations
  • Verify patient benefits and eligibility
  • Keep physician schedules full
  • Handle outside physician calls and provide patient information
  • Inform reception desks of cancellations, add-ons, or patients running late
  • Enroll and aid patients with patient portal registration and navigation
  • Back up triage nurses with sending tasks
  • Assist office managers with patient waitlists and rescheduling
  • Run error reports to capture and correct scheduling errors
Requirements
  • High School Diploma or GED
  • One year of medical office experience as a medical receptionist
  • Computer experience required
  • Excellent interpersonal skills
  • Ability to work in a fast-paced, stressful environment
  • Ability to perform multiple tasks at once
  • Detail-oriented
Working Conditions

This position requires prolonged sitting and the ability to perform multiple tasks at once. The work environment is fast-paced and stressful, with heavy call volume at times. Interaction with patients, employees, physicians, and the public is required.

Benefits

We offer a competitive benefits package and a 4-day work week. Free parking is also available.



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