Digital Experience and Operations Manager

4 weeks ago

Needham MA USA, United States SharkNinja Full time
Job Title: Digital Experience and Operations Manager

About the Role:

We are seeking a highly skilled Digital Experience and Operations Manager to join our team at SharkNinja. As a key member of our organization, you will be responsible for delivering seamless, personalized, and engaging digital experiences across all consumer touchpoints, while ensuring the efficiency of e-commerce operations.

Key Responsibilities:

* Lead the design and execution of personalized, seamless digital customer experiences across websites, mobile apps, and other digital channels.
* Collaborate with UX/UI designers, content creators, and developers to enhance website navigation, product discovery, and the overall user experience.
* Ensure consistency in brand messaging, product information, and visual design across all digital platforms.
* Drive initiatives to optimize user journeys, reduce friction, and improve conversion rates, focusing on customer engagement and satisfaction.

eCommerce Operations Management:

* Oversee the day-to-day operations of digital sales platforms, ensuring efficient workflows, including order processing, fulfillment, and payment systems.
* Work with supply chain and logistics teams to streamline order management and ensure timely product availability and delivery.
* Coordinate with customer service to ensure smooth handling of online inquiries, returns, and customer support issues.
* Implement and maintain e-commerce performance tracking systems to monitor key metrics such as sales, traffic, and cart abandonment rates.

Digital Content and Campaign Coordination:

* Collaborate with marketing teams to ensure that digital content, including product pages, blogs, and promotional materials, is up-to-date and optimized for SEO.
* Manage the digital content calendar and coordinate the execution of seasonal campaigns, product launches, and promotional activities.
* Work with external agencies and internal teams to execute digital marketing strategies, including paid search, display ads, email campaigns, and social media promotions.

Data-Driven Optimization:

* Utilize data and analytics tools (e.g., Google Analytics, Adobe Analytics) to track website performance, customer behavior, and engagement metrics.
* Analyze data to identify opportunities for improvement in digital experience and operational efficiency.
* Implement A/B testing, heat maps, and other analytical techniques to optimize user experience and increase conversion rates.

Cross-Functional Collaboration:

* Collaborate with IT, marketing, product management, and customer service teams to ensure digital operations are aligned with business objectives and customer needs.
* Coordinate with finance and legal teams to ensure compliance with industry regulations, data privacy laws (e.g., GDPR, CCPA), and security protocols.
* Serve as the liaison between digital operations and internal stakeholders, ensuring smooth communication and project execution.

Platform Performance and Technology Optimization:

* Ensure that the digital platforms (e-commerce, mobile apps, etc.) are reliable, secure, and scalable.
* Work closely with IT teams to manage the integration of third-party solutions, such as payment gateways, analytics tools, and marketing automation platforms.
* Oversee website and app maintenance, including bug fixes, performance monitoring, and troubleshooting issues as they arise.

Innovation and Continuous Improvement:

* Stay informed about emerging trends and technologies in digital commerce, customer experience, and operations to ensure the company remains competitive.
* Propose and implement innovative solutions that enhance the digital customer experience, including the adoption of new tools and platforms.
* Lead initiatives that support the growth of digital commerce, such as mobile optimization, personalization engines, and AI-driven customer support.

Project Management:

* Lead digital transformation and optimization projects, from planning and budgeting to execution and evaluation.
* Manage timelines, resources, and deliverables to ensure projects are completed on time and within scope.
* Oversee the selection and management of vendors, contractors, and external partners for digital projects.

Qualifications:

* Bachelor's degree in Marketing, Business, Information Systems, or a related field (Master's degree preferred).
* 5+ years of experience in digital marketing, e-commerce operations, or digital product management, preferably in the consumer goods industry.
* Strong understanding of e-commerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud), website management, and digital content strategies.
* Experience with data analytics tools such as Google Analytics, Adobe Analytics, or similar platforms.
* Proven track record of managing and optimizing digital experiences and operations for a consumer goods company.

Preferred Skills:

* Experience working with customer experience tools like Hotjar, Optimizely, or A/B testing platforms.
* Proficiency in project management tools such as Jira, Trello, or Asana.
* Knowledge of SEO best practices and experience optimizing digital content for search engines.
* Familiarity with CRM platforms and marketing automation tools (e.g., HubSpot, Marketo).

Key Competencies:

* Strong project management and organizational skills, with the ability to manage multiple tasks and priorities simultaneously.
* Excellent communication and collaboration skills, with the ability to work cross-functionally and influence stakeholders.
* Analytical mindset with strong problem-solving abilities, using data to drive decisions and improvements.
* Attention to detail and a customer-centric approach to digital experience design.
* Innovative thinker who can propose and implement creative solutions to enhance digital operations.

About SharkNinja:

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET:

* Lead us to be RARELY SATISFIED
* Make things better each day; PROGRESS OVER PERFECTION
* Use your knowledge of our consumer, understand that DETAILS MAKE THE DIFFERENCE
* Deliver something great; WINNING IS A TEAM SPORT
* Be clear and honest, COMMUNICATING FOR IMPACT

  • Digital Experience and Operations Manager

    4 weeks ago

    Needham, Alabama, United States SharkNinja Full time

    Job DescriptionAt SharkNinja, we're looking for a talented Digital Experience and Operations Manager to join our team. As a key member of our organization, you'll be responsible for delivering seamless, personalized, and engaging digital experiences across all consumer touchpoints, while ensuring the efficiency of eCommerce operations.Key...

  • Digital Product Manager

    4 weeks ago

    Needham, MA , USA, United States SharkNinja Full time

    Job DescriptionWe are seeking a highly skilled Digital Product Manager to join our team at SharkNinja. As a key member of our digital product development team, you will be responsible for overseeing the development and management of digital products across our platforms, focusing on delivering exceptional user experiences and meeting business objectives.Key...

  • Digital Account Manager Local

    4 weeks ago

    Needham, Massachusetts, United States NBCUniversal Full time

    Job Summary:The Local Digital Account Manager will work closely with the Digital and Linear Sales teams at NBCU Local to develop custom digital sales opportunities for advertisers and coordinate the execution of digital campaigns.Responsibilities:Aid sales force in the overall RFP and pricing and planning process, including analyzing available inventory to...

  • Senior Director, Digital Experience

    2 months ago

    Needham, United States SharkNinja Full time

    Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they...

  • Digital Merchandising Manager

    4 weeks ago

    Needham, United States SharkNinja Full time

    Job DescriptionWe are seeking a highly skilled Digital Merchandising Manager to join our team at SharkNinja. As a key member of our e-commerce team, you will be responsible for developing and executing a cohesive digital merchandising strategy that drives sales and enhances our brand's digital presence.Key Responsibilities:Multi-Experience Digital Strategy:...

  • Data Center Operations Engineer

    4 weeks ago

    Needham Heights, Massachusetts, United States Digital Realty Full time

    Job Summary:The Site Engineer II - Data Center Operations role is a contributing member to the site level Data Center Operations team assigned to one or more of our data center properties reporting directly to the Manager Engineering Operations.The successful candidate will have experience in mission critical infrastructure, including Generators, UPS...

  • Digital Marketing Director

    4 weeks ago

    Needham, MA , USA, United States SharkNinja Full time

    Job Summary: We are seeking a highly skilled Digital Marketing Director to lead our paid digital marketing initiatives across multiple channels, including paid search, social, display, and programmatic advertising. The ideal candidate will have a strong background in digital marketing, with expertise in Google Ads, Facebook Ads, and other paid media...

  • Mission Critical Facilities Engineer

    4 weeks ago

    Needham, Alabama, United States Digital Realty Full time

    About the Role:We are seeking a highly skilled Site Engineer II - Critical Facilities to join our team at Digital Realty. As a critical member of our site-level Data Center Operations team, you will be responsible for ensuring the smooth operation of our data centers.Key Responsibilities:Contribute to the daily site operation, including creation and...

  • Senior Digital Product Manager

    3 weeks ago

    Needham, United States International Data Corporation Full time

    OverviewIDC is seeking a highly skilled and experienced Senior Digital Product Manager to lead the development and management of our digital products. The role will report to the Vice President of Digital Product Management for our IT Buyer product. The Senior Digital Product Manager will be responsible for defining and executing the product strategy,...

  • Senior Digital Product Manager

    3 weeks ago

    Needham, United States International Data Corporation Full time

    Overview IDC is seeking a highly skilled and experienced Senior Digital Product Manager to lead the development and management of our digital products. The role will report to the Vice President of Digital Product Management for our IT Buyer product. The Senior Digital Product Manager will be responsible for defining and executing the product strategy,...

  • Senior Digital Product Manager

    3 weeks ago

    Needham, United States International Data Group Inc. Full time

    Overview IDC is seeking a highly skilled and experienced Senior Digital Product Manager to lead the development and management of our digital products. The role will report to the Vice President of Digital Product Management for our IT Buyer product. The Senior Digital Product Manager  will be responsible for defining and executing the product strategy,...

  • Senior Business Analyst

    4 weeks ago

    Needham, MA , USA, United States SharkNinja Full time

    Job Title: Senior Analyst, Digital Demand ForecastingAt SharkNinja, we're committed to making a positive impact on people's lives every day. As a Senior Analyst, Digital Demand Forecasting, you'll play a critical role in analyzing digital commerce data to forecast demand and sales performance across our digital channels.Key Responsibilities:Develop lower...

  • Principal Digital Experience Analyst, Fidelity Digital Assets℠

    4 weeks ago

    Boston, MA, United States Fidelity Investments Full time

    Principal Digital Experience Analyst As a Principal Analyst, you bring robust business and system analysis skills to design and deliver innovative digital capabilities for Fidelity’s retail crypto clients. Reporting to the Fidelity Crypto Team Lead, you work closely with the lead analyst responsible for digital experiences that enable clients to open...

  • Senior Business Analyst

    4 weeks ago

    Needham, MA , USA, United States SharkNinja Full time

    Job Summary: We are seeking a Senior Business Analyst - Digital Customer Lifecycle to join our team. The ideal candidate will have a strong analytical background and experience in customer lifecycle management.Key Responsibilities:Analyze customer data to provide insights into behavior, retention, and lifecycle stagesSupport the development of targeted CLM...

  • Digital Marketing Strategist

    4 weeks ago

    Madison, WI , USA, United States The Digital Ring Full time

    We're seeking a highly skilled Digital Marketing Strategist to join our team at The Digital Ring. As a key member of our account management team, you will be responsible for developing and executing strategic marketing plans that drive business growth and success for our clients.The ideal candidate will have a proven track record of success in digital...

  • Principal Digital Experience Analyst, Fidelity Digital Assets℠

    4 weeks ago

    Boston, MA, United States Fidelity Investments Full time

    Job Description: Principal Digital Experience Analyst As a Principal Analyst, you bring robust business and system analysis skills to design and deliver innovative digital capabilities for Fidelity’s retail crypto clients. Reporting to the Fidelity Crypto Team Lead, you work closely with the lead analyst responsible for digital experiences that enable...

  • Digital Asset Product Manager

    4 weeks ago

    Boston, MA, United States Fidelity Investments Full time

    The Digital Asset Product Manager will work on product development, management, strategy, and marketing of a range of Fidelity Digital Asset Managment’s (FDAM) crypto and digital asset investment strategies and products. This role will cover existing single and multi-token digital asset investment strategies and will help drive innovation and new product...

  • Digital Asset Product Manager

    4 weeks ago

    Boston, MA, United States Fidelity Investments Full time

    Job Description: Role The Digital Asset Product Manager will work on product development, management, strategy, and marketing of a range of Fidelity Digital Asset Managment’s (FDAM) crypto and digital asset investment strategies and products. This role will cover existing single and multi-token digital asset investment strategies and will help drive...

  • Director, Digital Paid Marketing

    2 weeks ago

    Needham, United States SharkNinja Full time

    Our purpose is to positively impact people's lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they...

  • Digital Experience Specialist

    2 months ago

    BJ's Club Support Center Marlborough, MA #5997, United States BJ's Wholesale Club Full time

    Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service...