Assistant Store Leader, Design

1 week ago

Plano, Texas, United States Crate and Barrel Full time

About the Role

We're seeking a driven professional with an inclusive mindset to join our team as an Assistant Store Leader - Design & Trade at Crate and Barrel. As a key member of our store leadership team, you'll play a critical role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities

  • Collaborate with the Store Leader to manage and delegate workload, ensuring execution of plans and strategies across the store and in assigned areas.
  • Partner with the Store Leader to establish and communicate critical metrics and expectations within the store, including sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
  • Coach, teach, train, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
  • Focus on promoting and driving sales as they pertain to or are driven by position and acting as the Leader on Duty (LOD).
  • Collaborate with Store Leader and other functional Assistant Store Leaders during new season planning and execution.
  • Analyze results through reporting, translating numbers into actionable behaviors and goals to improve KPI results.
  • Ensure all customers are provided gracious, quick, and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
  • Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic, and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.
  • Stay up to date on all store initiatives and communications that are received, sharing with associates when appropriate.

Requirements

  • A sense of personal style with a discerning eye and passion for design and home furnishings.
  • Strong communication, interpersonal, and problem-solving skills.
  • Strong delegation skills in support of execution and driving results.
  • Proven ability to build a culture focused on success and teamwork.

Preferred Qualifications

  • 2+ years of customer service or retail leadership experience.
  • High school diploma/GED or equivalent, Associate degree or equivalent preferred.
  • Full-Time roles: Open availability to work flexible hours on weekdays, evenings, and weekends.

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