Roadside Assistance Technician

1 month ago

Kissimmee, Florida, United States VetJobs Full time
Job Description

Are you a problem-solver with a passion for helping others? Do you enjoy working independently and providing excellent customer service? We're seeking a skilled Roadside Assistance Technician to join our team at AAA The Auto Club Group (ACG).

About the Role

As a Roadside Assistance Technician, you will be part of our Emergency Roadside Assistance team, providing peace of mind to our members through identifying and navigating vehicle problems. You will operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees, and other motorists.

Responsibilities
  • Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees, and other motorists.
  • Utilize GPS and maps to locate member breakdown locations.
  • Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
  • Arrange for or tow member's vehicle when the vehicle cannot be started or is unsafe to drive.
  • Ensure 100%-member satisfaction by providing excellent customer service.
  • Offer value to members through On-the-Go Tow or battery tests/sales.
  • Provide support at special events such as parades, travel shows, Car Care or Public Relations events.
What We Offer

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages, including:

  • Hourly rates starting at $21.50 for Florida.
  • Overtime earning potential at time and a half the hourly wage.
  • Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am.
  • $1,000 sign-on bonus; split payout at 90 and 180 days of employment.
  • $250 Quarterly Perfect Attendance bonus.
  • Fully paid training.
  • Medical, dental, and vision benefits.
  • 401k with employer match.
  • Paid parental leave and adoption assistance.
  • Paid Time Off (PTO), company-paid holidays, CEO days, and floating holiday.
  • Paid volunteer day annually.
  • Tuition assistance program, professional certification reimbursement program, and other professional development opportunities.
  • AAA Membership.
  • Discounts, perks, rewards, and much more.
Requirements

We are looking for candidates who:

  • Have a high school diploma or equivalent and a valid driver's license.
  • Are 21 years of age or older.
  • Possess a valid state driver's license with minimal driving infractions/incidents.
  • Will likely be required to work evenings and weekends, however schedules will change in the future based on seniority and productivity.
  • Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records, and complete other applicable duties.
  • Exhibit strong customer service skills, including the ability to effectively communicate to customers/members and understand the need for meeting and exceeding customer expectations.
  • Have the ability to lift materials weighing up to seventy-five (75) pounds.
  • Are able to successfully complete drug screening, MVR, criminal background check, and DOT health screenings (pre-employment and ongoing).
Preferred Qualifications

Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.

Have prior tow truck driver or roadside service experience.

Can safely operate a wheel lift, flatbed, dolly towing equipment, and full-size or mini service vehicle and applicable service equipment and/or commercial driving experience.

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