Assistant Branch Manager

6 days ago

Beverly, Massachusetts, United States North Shore Bank Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Branch Manager to join our team at North Shore Bank. As a key member of our branch operations team, you will be responsible for assisting the Branch Manager in maintaining an operationally sound branch, achieving satisfactory audit and security reviews, and driving sales growth through individual sales accountability and coaching/leading branch staff.

Key Responsibilities
  • Assist the Branch Manager in creating an outstanding customer experience, leading by example and monitoring branch staff to deliver exceptional service.
  • Provide prompt, courteous, and efficient service to customers, onboarding them to follow-up on future needs and ensuring satisfaction.
  • Assist with management of the branch office, scheduling staff and coordinating workflow.
  • Guide and advise subordinates in complex phases of their work, including customer transactions, escalated customer issues, and account set-ups.
  • Hold meetings and coaching sessions with branch staff to drive sales growth and improve performance.
  • Participate in strategies to achieve branch goals and internal sales campaigns.
  • Direct, guide, and coach subordinates in activities and conversations to achieve branch goals.
  • May be asked to schedule and conduct outside business development calls.
  • Abide by Bank policies relating to confidentiality of customer information.
  • Responsible for overseeing the efficient operation of all branch areas.
  • Perform all functions of a Head Teller, Personal Banker, and CSR II when necessary to operate the branch office.
  • Resolve inquiries, requests, and complaints from customers, documenting in the Contact Management System (CRM).
  • Provide input on or conduct performance evaluations and feedback during the interview process.
  • Assist the Branch Manager in the administration of the salary budget and recommendations of merit increases, promotions, and disciplinary action as needed.
  • Interview clients for home equity lines of credit and personal loans, submitting applications, collecting supporting documentation, and following the loan through to close.
  • Assume responsibility for the timely submission of reports, audits, and other management requirements.
  • Plan and participate in community activities.
  • Assume additional responsibilities as requested.
Requirements
  • Associates/Bachelor's degree preferred.
  • 1-2 years of supervisory/management experience in a retail banking environment.
  • Must have a history of solid sales and customer service.
  • Strong knowledge of bank operations.
  • Strong knowledge of both teller and CSR activities.
  • Exceptional interpersonal, organizational, verbal, and written skills.
  • Must be able to work a flexible schedule.
  • Must be self-motivated, detail-oriented.
  • Must be able to multi-task and prioritize.
  • Notary and NMLS are required.
Benefits

North Shore Bank offers a competitive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, FSA/DC/HSA accounts, company-paid short-term and long-term disability, paid family medical leave, company-paid life and AD&D insurance, voluntary life insurance, tuition assistance, hospital indemnity plan, employee referral bonus, employee banking discounts, supplemental insurance plans with AFLAC, pet insurance, weekly jeans day program, service recognition program, and wellness benefits including Weight Watchers, Mind & Body, gym memberships, and more.

We are an equal opportunity employer and welcome applications from diverse candidates. Our core values include leadership, integrity/transparency, respect, adaptability, collaboration, accountability, and empathy. We are committed to creating a workplace that is as diverse as the communities we serve.

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