Tax Office Operations Supervisor
1 week ago
Position Overview...
As a Tax Office Operations Supervisor, you will play a crucial role in ensuring that our office exceeds client expectations during the busy tax season. Your leadership will guide daily operations and support the team in delivering exceptional service.
At H&R Block, we pride ourselves on our commitment to helping others, allowing you to witness the positive impact of your contributions. This role does not involve tax preparation, so prior experience in that area is not necessary. You will be integral to upholding the H&R Block mission of providing assistance and fostering confidence in our clients and communities.
Your work schedule will begin with flexible part-time hours as you prepare for the peak season, transitioning to full-time hours during the busiest months. Successful performance may lead to opportunities for returning in future seasons or advancing within the company.
Key Responsibilities...
- Assist the Multi-Unit Team Leader by acting as the primary contact for tax office staff and clients, ensuring high-quality service and consistent brand representation.
- Oversee the adherence of all tax office personnel to operational procedures and client service standards, escalating issues to the Multi-Unit Team Leader as needed.
- Act as the main point of contact for resolving escalated client service issues.
- Manage client scheduling and conflict resolution, with necessary escalations to leadership.
- Lead from the front desk, providing excellent phone support and engaging with clients to enhance their experience.
- Coordinate daily activities to ensure staff scheduling and task completion align with deadlines and quality expectations.
- Facilitate daily meetings to communicate vital information to the team.
Qualifications...
- Experience in customer service or a related field.
- Strong organizational skills with the ability to manage daily office functions effectively.
- Customer-focused mindset with excellent communication abilities.
- Proficient in computer applications, including MS Office.
- Ability to work independently with minimal oversight.
- Resilient, passionate, and determined, with a strong desire to succeed.
- Willingness to work a flexible schedule of 40 hours per week, adapting to business needs.
- High school diploma or equivalent.
Preferred Qualifications...
- Experience in a supervisory or management role.
- Proven track record of delivering exceptional customer experiences.
Bilingual candidates are encouraged to apply.
This position is within an independently owned and operated franchise office affiliated with H&R Block. Franchisees are responsible for their own hiring decisions, and inquiries regarding employment should be directed to the franchisee.
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