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Clinical Services Coordinator
2 months ago
Role Summary: As a vital member of our healthcare team, the Patient Services Representative plays a crucial role in fostering a welcoming and efficient environment for patients and visitors. This position requires a strong commitment to teamwork, communication, and exceptional service delivery.
Key Responsibilities:
The responsibilities of this role encompass a variety of tasks aimed at ensuring a seamless patient experience:
- Front Desk Operations: Greet and assist patients and visitors, ensuring a smooth check-in process.
- Patient Registration: Accurately complete patient registration and collect necessary payments.
- Information Dissemination: Provide patients with essential forms and direct them to appropriate care areas.
- Communication: Effectively communicate organizational services and assist with appointment scheduling.
- Issue Resolution: Address non-clinical patient concerns and maintain a tidy clinic environment.
Work Environment:
Promote a safe and respectful atmosphere, encouraging open communication and collaboration among staff and patients.
Qualifications:
Required:
- Experience in a healthcare or customer service role.
- Strong verbal and written communication skills.
- Ability to manage multiple tasks and priorities effectively.
- Commitment to diversity and inclusion in the workplace.
Preferred:
- Experience with electronic medical records.
- Background in a multicultural healthcare setting.
About the Organization:
The University of Minnesota is dedicated to enhancing the health and well-being of its community through comprehensive healthcare services and innovative health promotion initiatives.
