Retail Operations Supervisor

1 week ago

Avon, Ohio, United States Party City Full time

Position Overview

JOIN OUR CELEBRATION

At Party City, we bring joy to our clients by facilitating the creation of memorable experiences. Our focus is on the Customer. As a Retail Operations Supervisor, you will set the standard and embody the enthusiasm that resonates with our customers while ensuring a remarkable shopping journey. Our extensive knowledge of products and services allows us to offer the finest selection of party supplies in the market. We prioritize stock availability and ease of shopping, inspiring our customers with innovative concepts and themes to make their celebrations extraordinary.

At Party City, we uphold our values: Customer First, People Matter, It Can Be Done, and Celebrate. We embody our brand daily and embrace the spirit of celebration.

CUSTOMER-CENTRIC APPROACH

You will provide an outstanding Customer experience by ensuring the right team members are selected, trained, and developed. You will foster a culture of positivity and resilience within your team, encouraging them to overcome challenges and spread joy to our Customers. You will ensure an exceptional balloon service experience for our Customers. You will implement top-tier sales and service strategies while achieving sales, profit, and service objectives, alongside key talent initiatives. You will promote exemplary Customer service practices within your team through accountability, recognition, and encouragement. You will enhance the shopping experience for Customers by providing a welcoming in-store and curbside service. You will utilize technology to improve the Customer service experience for both internal and external stakeholders. You will empower your team to adapt to frequent changes by fostering a culture of inspiration and commitment to the organization's goals.

ACHIEVING RESULTS

You will analyze business reports to inform daily decision-making. You will drive growth in key areas, including balloons and omni-channel services. You will oversee merchandising and inventory management. You will manage payroll and ensure store profitability. You will be responsible for store planning, scheduling, and prioritizing tasks.

ENHANCING SALES AND OPERATIONAL EFFICIENCY

You will lead a store that operates efficiently, fostering a culture of sales and service. You will provide solutions that enhance Customer loyalty. You will deliver an exceptional Customer experience by adhering to our service model (Friendly, Easy, Accurate). You will prioritize Customer interactions over tasks at all times.

DEVELOPING A CUSTOMER-FOCUSED TEAM

You will take full responsibility for hiring, training, coaching, and developing the store team to ensure they prioritize our Customers' needs. You will create an environment that encourages Team Member engagement and retention. You will invest in training initiatives to enhance skills and capabilities. You will develop sustainable Talent Plans to support ongoing team growth. Your role is vital in executing our company's mission, values, and priorities that focus on our internal and external Customers.

BENEFITS AND REWARDS

Comprehensive Benefits Package 401(K) Plan Tuition Assistance Competitive Compensation Enjoyable Work Environment Generous Employee Discount Lifestyle Benefits

Expected Salary Range: $xx,xxx - $xx,xxx

The salary range provided for this position reflects a good faith estimate of the expected compensation for this role. Party City reserves the right to adjust compensation based on various factors such as experience and location.

Qualifications

PHYSICAL DEMANDS

The replenishment process may require lifting, pushing, and pulling up to 25lbs regularly. Duties include cleaning, store recovery, setting plan-o-grams, and maintaining endcap displays. Climbing ladders is necessary to restock and retrieve merchandise for our customers. Processing transactions at the register is required. Utilizing our helium system to fulfill customer orders is necessary.

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