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Guest Services Operations Supervisor

2 months ago

Avon, Ohio, United States Marriott International Full time

Position Overview:

We are seeking a dedicated and proactive individual to take on the role of Guest Services Operations Supervisor. In this capacity, you will be tasked with managing the operations across multiple departments within the hotel, focusing on enhancing both guest and employee satisfaction while driving financial success.

Ideal Candidate Profile:

Education and Experience:

  • High school diploma or equivalent; a minimum of 4 years in guest services, front desk, housekeeping, or similar fields.
  • Associate degree in Hospitality Management, Business Administration, or a related discipline; at least 2 years of experience in guest services, front desk, housekeeping, or similar fields.

Key Responsibilities:

Leading the Guest Services Team:

  • Ensure the team is aligned with objectives related to guest satisfaction and operational efficiency.
  • Foster a motivating atmosphere that promotes teamwork and ongoing improvement.
  • Identify and rectify areas needing enhancement based on feedback from guests and staff.
  • Support the team in meeting expectations and provide necessary guidance.
  • Set a positive example and motivate team members to surpass guest expectations.

Overseeing Property Operations:

  • Manage operations across departments such as Front Office, Maintenance, and Housekeeping.
  • Develop and implement strategies to boost guest satisfaction and promptly address guest concerns.
  • Evaluate financial performance and pinpoint opportunities for enhancement or cost savings.

Enhancing the Guest Experience:

  • Deliver outstanding customer service and effectively resolve guest issues.
  • Ensure team members adhere to hospitality standards and respond swiftly to service requests.

Financial Management:

  • Conduct annual quality assessments and oversee key control initiatives.
  • Review financial reports and performance metrics to optimize departmental financial outcomes.

Human Resources Responsibilities:

  • Engage in recruitment processes and ensure comprehensive onboarding for new hires.
  • Gather employee feedback, address concerns, and uphold equitable enforcement of property policies.

The salary range for this position is competitive, with comprehensive benefits including healthcare, retirement plans, stock purchase options, paid time off, and more.

Note: Marriott International is an equal opportunity employer dedicated to fostering diversity and inclusion within the workplace.