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Guest Services Operations Supervisor

2 months ago

Avon, Ohio, United States Marriott International Full time

Position Overview:

We are seeking a dedicated professional to take on the role of Guest Services Operations Supervisor. This position entails managing the operational aspects of various hotel departments, focusing on enhancing both guest and employee experiences while driving financial success.

Ideal Candidate:

Qualifications:

  • High school diploma or equivalent; 4 years of experience in customer service, front desk, housekeeping, or similar fields.
  • Associate degree in Hospitality Management, Business Administration, or a related discipline; 2 years of experience in customer service, front desk, housekeeping, or similar fields.

Key Responsibilities:

Leading the Guest Services Team:

  • Ensure the team is aligned with objectives related to guest satisfaction and operational efficiency.
  • Foster a collaborative atmosphere that promotes teamwork and ongoing development.
  • Identify and implement improvements based on feedback from guests and staff.
  • Support the team in meeting performance expectations and provide necessary guidance.
  • Demonstrate leadership by motivating team members to surpass guest expectations.

Overseeing Property Operations:

  • Manage operations across departments including Front Office, Maintenance, and Housekeeping.
  • Develop and execute strategies to enhance guest satisfaction, addressing concerns swiftly and professionally.
  • Evaluate financial performance and pinpoint opportunities for enhancement or cost savings.

Enhancing Guest Experience:

  • Deliver outstanding customer service and effectively resolve guest issues.
  • Ensure team members adhere to hospitality standards and respond promptly to service requests.

Financial Management:

  • Conduct annual quality assessments and oversee key control initiatives.
  • Review financial reports and performance metrics to optimize departmental profitability.

Human Resources Responsibilities:

  • Engage in recruitment processes and guarantee comprehensive onboarding for new hires.
  • Encourage employee feedback, address concerns, and uphold equitable application of company policies.

The compensation for this role ranges from $63,000 to $76,000 annually. Marriott provides a robust benefits package, including healthcare, a 401(k) plan, stock purchase options, paid time off, and more.

Equal Opportunity Employer: Marriott is committed to fostering a diverse and inclusive workplace.