Marine Operations Supervisor
2 weeks ago
Notice to Applicant: You are applying for a position with an independently owned cooperative member of Ace Hardware Corporation. The independent store owner is solely responsible for all employment-related decisions, including hiring, firing, and scheduling. Ace Hardware Corporation will not receive your application and has no control over the hiring process.
Company Overview: Salk's Hardware and Marine is a family-owned multi-store branch of Ace Hardware, proudly serving our communities for over a century. We are committed to delivering exceptional customer service and product expertise. We seek passionate team members eager to grow with us.
Position Summary: The Marine Operations Supervisor plays a crucial role in ensuring outstanding customer service and maintaining optimal inventory levels within the marine department. This includes managing special orders for customers.
Key Responsibilities:
- Customer Engagement:
- Represent the store positively.
- Assist customers proactively in resolving issues.
- Welcome customers warmly and express gratitude upon their departure.
- Maintain a friendly and approachable demeanor with both customers and team members.
- Respond promptly and courteously to all inquiries.
- Address customer complaints effectively, prioritizing the store's interests.
- Possess in-depth knowledge of marine products and store layout.
- Store Management:
- Foster a professional and safe work environment for all staff.
- Oversee the overall operations of the store.
- Manage inventory levels of marine products to ensure profitability and customer satisfaction.
- Adhere to policies and procedures to minimize inventory loss.
- Ensure proper receiving, stocking, and maintenance of marine merchandise.
- Maintain cleanliness and orderliness of the sales floor and stock areas.
- Ensure timely completion of price changes and inventory counts.
- Keep department signage current and accurate.
- Facilitate the completion of special orders and rain-checks.
- Support Operations:
- Participate in marine trade shows and seminars as guided by the company.
- Contribute to successful loss prevention and safety audits.
- Assist with special projects as needed.
- Leadership:
- Engage with the community through local organizations.
- Encourage team members to enhance merchandising strategies and increase sales.
- Lead by example and remain approachable to all associates and customers.
Qualifications:
- High School diploma or GED required; degree preferred.
- Completion of NHRA Advanced Course in Hardware Retailing is recommended.
- Previous retail experience, particularly in the marine sector, is preferred.
Physical Requirements: The role involves standing, walking, lifting (up to 25 lbs), and climbing.
Salk's Hardware & Marine is a family-owned business with five locations, dedicated to providing exceptional service and growth opportunities for our team members.
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