Marine Operations Supervisor

2 weeks ago


North Kingstown, Rhode Island, United States Ace Hardware Full time

Notice to Applicant: You are applying for a position with an independently owned cooperative member of Ace Hardware Corporation. The independent store owner is solely responsible for all employment-related decisions, including hiring, firing, and scheduling. Ace Hardware Corporation will not receive your application and has no control over the hiring process.

Company Overview: Salk's Hardware and Marine is a family-owned multi-store branch of Ace Hardware, proudly serving our communities for over a century. We are committed to delivering exceptional customer service and product expertise. We seek passionate team members eager to grow with us.

Position Summary: The Marine Operations Supervisor plays a crucial role in ensuring outstanding customer service and maintaining optimal inventory levels within the marine department. This includes managing special orders for customers.

Key Responsibilities:

  • Customer Engagement:
    • Represent the store positively.
    • Assist customers proactively in resolving issues.
    • Welcome customers warmly and express gratitude upon their departure.
    • Maintain a friendly and approachable demeanor with both customers and team members.
    • Respond promptly and courteously to all inquiries.
    • Address customer complaints effectively, prioritizing the store's interests.
    • Possess in-depth knowledge of marine products and store layout.
  • Store Management:
    • Foster a professional and safe work environment for all staff.
    • Oversee the overall operations of the store.
    • Manage inventory levels of marine products to ensure profitability and customer satisfaction.
    • Adhere to policies and procedures to minimize inventory loss.
    • Ensure proper receiving, stocking, and maintenance of marine merchandise.
    • Maintain cleanliness and orderliness of the sales floor and stock areas.
    • Ensure timely completion of price changes and inventory counts.
    • Keep department signage current and accurate.
    • Facilitate the completion of special orders and rain-checks.
  • Support Operations:
    • Participate in marine trade shows and seminars as guided by the company.
    • Contribute to successful loss prevention and safety audits.
    • Assist with special projects as needed.
  • Leadership:
    • Engage with the community through local organizations.
    • Encourage team members to enhance merchandising strategies and increase sales.
    • Lead by example and remain approachable to all associates and customers.

Qualifications:

  • High School diploma or GED required; degree preferred.
  • Completion of NHRA Advanced Course in Hardware Retailing is recommended.
  • Previous retail experience, particularly in the marine sector, is preferred.

Physical Requirements: The role involves standing, walking, lifting (up to 25 lbs), and climbing.

Salk's Hardware & Marine is a family-owned business with five locations, dedicated to providing exceptional service and growth opportunities for our team members.



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