Technical Support Representative

4 days ago


Brownsville, Texas, United States Teleperformance USA Full time

About the Role

Teleperformance USA is seeking a skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical assistance to our clients.

Key Responsibilities

  • Provide front-line technical assistance to customers
  • Support clients with high-speed internet services
  • Resolve technical problems in a fast-paced customer-facing environment
  • Troubleshoot and resolve issues related to internet connectivity and performance
  • Deliver in-scope support for internet service and connectivity-related issues
  • Demonstrate advanced product knowledge and problem-solving skills
  • Resolve customer issues on the first call as frequently as possible
  • Manage trouble tickets and data network issues
  • Be patient, courteous, and friendly with customers at all times
  • Demonstrate a positive attitude and adhere to all work schedule assignments

Requirements

  • 6 months of customer service experience preferred
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer systems
  • Proven oral and written communication skills
  • Logical problem-solving skills
  • Ability to navigate Windows operating systems
  • Organization and work prioritization skills

About Teleperformance USA

Teleperformance USA is a global digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

Why Join Us?

We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance USA is an Equal Opportunity Employer.



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