Business Development Associate

3 weeks ago


Jackson, Michigan, United States Approved Cash Advance Centers, LLC Full time

**Assistant Manager - Full-Time 1st Shift**

**Approved Cash Advance**

**Job Summary:**

> Support the Branch Manager in the daily operation of the Branch Office, ensuring seamless customer service and efficient operations.

>

> **Key Responsibilities:**

• Provide exceptional customer service, addressing inquiries and resolving issues in a timely and professional manner.

• Solicit new or renewed customer business, fostering strong relationships and driving revenue growth.

• Receive payments and post to customer accounts, maintaining accurate records and ensuring compliance with company policies.

• Maintain cash drawer accuracy and security, adhering to strict cash handling procedures.

• Prepare and handle office deposits, ensuring timely and secure transactions.

• Prepare and process applications, verifying customer information and adhering to regulatory requirements.

• Perform collection activities on delinquent accounts, utilizing effective communication and negotiation skills.

• Assist with the development and training of new personnel, promoting a culture of excellence and customer satisfaction.

• Maintain compliance with company policies and procedures, ensuring adherence to regulatory standards.

• Maintain accurate filing and record-keeping systems, ensuring easy access to customer information.

• Prepare and assemble reports for remittance and branch records, providing valuable insights for management.

• Establish rapport with clients to build working relationships and increase retention, driving long-term customer loyalty.

• Provide exceptional customer service, addressing inquiries and resolving issues in a timely and professional manner.

• Prepare individual tax returns utilizing the information provided by the clients, and entering the information into tax preparation software.

**Requirements:**

> Prior experience with customer service, knowledge of State and Federal lending regulations, and a valid State driver's license with an acceptable driving record.

> Access to reliable transportation for use in employment, computer literacy, and the ability to operate a ten-key calculator.

> High School diploma or equivalent, with the ability to perform specific duties assigned by management.



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