Director of Customer Experience

4 days ago


Ogden, Utah, United States Amer Sports Full time
Director, Customer Experience

Amer Sports is a dynamic, global sports company seeking a Director to lead the Customer Experience team for our Salomon, Atomic & Armada brands in North America. This role will ensure a high-value environment that supports the Brand's goals and direction while providing an industry-leading customer experience.

Key Responsibilities:
  • Lead the Winter & Outdoor Customer & Consumer service teams in the USA and Canada
  • Develop long-term service strategies aligned with brand leadership & execute strategic plans
  • Define, implement, and track key performance indicators, and report to senior management on service improvement progress
  • Partner with peers and leadership to ensure the overall business delivers results
  • Manage wholesale dealer orderbook and coordinate with Credit, Warehouse, Supply Chain & Sales to ensure order blocks are removed and the orderbook is properly maintained
  • Foster an environment focused on providing world-class Customer Experience and establish strong relationships with our key dealer network
  • Build strong relationships with our internal & external Sales and Commercial teams
  • Coordinate with management regarding potential service-related issues and provide risk mitigation
  • Work with IT teams to develop system improvements and agility in order2cash activities, customer and consumer touch points and back office automation in SAP
  • Partner with the Distribution & Transportation and Operations teams to formulate improvements to our order to fulfillment process based upon current and upcoming customer requirements, as well as communicated issues facing our sales and customer base
  • Key member of the regional leadership teams and global customer experience community of practice
  • Develop & implement best practices for warranty processing
  • Lead EDI, Vendor Compliance and oversee warranty & repair team
Requirements:
  • 10+ years of previous experience in a customer service role, preferably in a B2B & ecommerce environment
  • 10+ years' experience in leading, coaching, or training people and business leaders
  • Proven results reviewing, developing, and executing key business delivery strategies
  • Experience in building strong cross-functional relationships
  • Development & Implementation Experience preferred
  • Experience in project management, change management and software implementations
  • Passion for sports or previous experience working or playing in a team environment preferred
What We Offer:
  • Medical, dental and vision
  • 401k with company match
  • Life insurance, pre-tax transit benefit program
  • Discounts on Amer Sports products
  • Smart casual dress
  • Free gym membership and ski pass
  • Summer hours

Amer Sports is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.



  • Ogden, Utah, United States Amer Sports Full time

    Director of Customer ExperienceAmer Sports is a dynamic, global sports company that offers passionate professionals the chance to succeed and flourish in an international environment. Our globally recognized brands include Salomon, Wilson, Armada, Atomic, and Arcteryx. We are a company where ambitious, competent, and motivated people can make their mark. Our...


  • Ogden, Utah, United States Best Buy Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide warm and friendly greetings...


  • Ogden, Utah, United States Best Buy Full time

    {"title": "Customer Experience Specialist", "description": "**About the Role**At Best Buy, we're committed to creating a work environment where every employee feels like they truly belong and contribute to our shared purpose. As a Customer Experience Specialist, you'll be the face of Best Buy for our customers, providing unique and personalized service to...


  • Ogden, Utah, United States Massage Envy Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our wellness programs, and supporting the growth and retention of our client base.Key...

  • Starbucks Barista

    1 week ago


    Ogden, Utah, United States Target Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Starbucks Barista to join our team at Target. As a Starbucks Barista, you will be responsible for delivering an exceptional customer experience, crafting high-quality beverages, and maintaining a clean and welcoming store environment.Key ResponsibilitiesCustomer Service: Provide outstanding...


  • Ogden, Utah, United States Industrial Finishes Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative/Delivery Driver. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring timely delivery of our products to our customers.Key ResponsibilitiesProvide professional customer...

  • Community Director

    2 weeks ago


    Ogden, Utah, United States Peak Living Full time

    Community Director PositionPeak Living is seeking a seasoned Community Director to oversee the daily operations of our residential communities.About Peak Living: We are a rapidly growing property management company with a strong presence in the United States. Our mission is to provide exceptional living experiences for our residents and to foster a culture...


  • Ogden, Utah, United States Amer Sports Full time

    About the RoleWe are seeking a highly skilled Customer Service Manager to join our North America team at Amer Sports. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences, managing the North America order book, and leading a team of professionals to achieve business objectives.Key...


  • Ogden, Utah, United States Gpac Full time

    Director of Nursing OpportunityWe are seeking a highly skilled and experienced Director of Nursing to lead our nursing team in providing exceptional care to our residents. As a key member of our leadership team, you will be responsible for setting the standards and energy level for our caregivers, fostering a culture of excellence and...


  • Ogden, Utah, United States Gpac Full time

    Director of Nursing OpportunityWe are seeking a highly skilled and experienced Director of Nursing to lead our nursing team in providing exceptional care to our residents. As a key member of our leadership team, you will be responsible for setting the standards and energy level for our caregivers, fostering a culture of excellence and teamwork.Key...


  • Ogden, Utah, United States Amer Sports Full time

    About the RoleAmer Sports is a leading global sports company seeking a highly skilled Director of Planning to drive strategic and execution processes for the North American market. This role will be responsible for managing healthy inventory levels, balancing supply chain costs, and ensuring on-time delivery of products to customers.Key ResponsibilitiesLead...


  • Ogden, Utah, United States Arc'teryx Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Product Guide at Arc'teryx. As a Product Guide, you will be the face of our brand on the retail floor, delivering an exceptional experience to our guests.Key ResponsibilitiesProduct Knowledge and Expertise: Develop a strong understanding of our products and...


  • Ogden, Utah, United States Amer Sports Full time

    About the RoleAmer Sports is a dynamic, global sports company seeking a Director of Planning to lead our NAM market planning efforts. As a key member of our team, you will be responsible for setting strategic and execution processes to drive business growth and optimize supply chain costs.Key ResponsibilitiesDevelop and implement planning processes to ensure...


  • Ogden, Utah, United States Ogden Clinic Full time

    Job SummaryThe Patient Experience Specialist is a vital member of the Ogden Clinic team, responsible for delivering exceptional patient care and administrative support. This role requires a professional and courteous demeanor, with a focus on providing a positive experience for patients and their families.Key ResponsibilitiesGreet patients and families,...


  • Ogden, Utah, United States VASA Fitness Full time

    Job SummaryVASA Fitness is seeking a highly motivated and customer-focused Member Experience Specialist to join our team. As a Member Experience Specialist, you will be responsible for delivering an exceptional experience to our members and guests every visit.Key ResponsibilitiesMember Engagement: Greet members in a friendly and welcoming manner, creating...


  • Ogden, Utah, United States The Curare Group, Inc Full time

    Job Title: Cardiology PhysicianCompany: The Curare Group, IncJob Summary:We are seeking a highly skilled Cardiology Physician to join our team as a Medical Director. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and leading our clinical efforts.Responsibilities:Develop and implement clinical strategies...


  • Ogden, Utah, United States The Curare Group, Inc Full time

    About The Curare Group, IncWe are a leading healthcare organization dedicated to providing exceptional medical services to our patients. Our team of experienced professionals is committed to delivering high-quality care and advancing the field of cardiology.Job SummaryWe are seeking a highly skilled Cardiology Physician to join our team as a Medical...


  • Ogden, Utah, United States Wellnest Fertility Full time

    Job DescriptionWe are a mission-driven fertility clinic platform that leverages technology and innovation to provide a best-in-class care experience. Our goal is to become the fertility clinic of choice for patients seeking exceptional care and outcomes.About UsWellnest Fertility is driving the next-generation fertility care movement, fundamentally changing...


  • Ogden, Utah, United States Watermark Retirement Communities Full time

    About the RoleWe are seeking a highly skilled Maintenance Director to join our team at Watermark Retirement Communities. As a key member of our operations team, you will be responsible for ensuring the maintenance and upkeep of our facilities, ensuring a safe and healthy environment for our residents.Key ResponsibilitiesOversee the maintenance and repair of...

  • Project Director

    1 week ago


    Ogden, Utah, United States INW Capstone Nutrition Full time

    Job SummaryWe are seeking a highly skilled and experienced Project Manager to join our team at INW Capstone Nutrition. As a Project Manager, you will be responsible for the effective development and management of project timelines, product development, and product quoting.Main ResponsibilitiesProject DevelopmentDevelop and manage project timelines from...