Customer Experience Director
2 months ago
Amer Sports is a dynamic, global sports company that offers passionate professionals the chance to succeed and flourish in an international environment. Our globally recognized brands include Salomon, Wilson, Armada, Atomic, and Arcteryx. We are a company where ambitious, competent, and motivated people can make their mark. Our team members are dedicated to an active lifestyle and sports.
Key Responsibilities- Lead the Customer Experience team that supports our Salomon, Atomic & Armada brands throughout North America.
- Develop and execute strategic plans to foster a high-value environment that supports the Brands' goals and direction.
- Direct the day-to-day efforts to drive toward successful results.
- Lead the design, implementation, and utilization of CRM tools throughout the Winter & Outdoor organization.
- Define, implement, and track key performance indicators, and report to senior management on service improvement progress.
- Partner with peers and leadership to ensure that the overall business delivers results.
- 10+ years of experience in a customer service role, preferably in a B2B & ecommerce environment.
- 10+ years of experience in leading, coaching, or training people and business leaders.
- Proven results reviewing, developing, and executing key business delivery strategies.
- Experience in building strong cross-functional relationships.
- Development & Implementation Experience preferred.
- Experience in project management, change management, and software implementations.
- A great working environment in the sports industry with talented & passionate colleagues all over the world.
- Medical, dental, and vision benefits.
- 401k with company match.
- Life insurance, pre-tax transit benefit program.
- Discounts on Amer Sports products.
- Smart casual dress.
- Free gym membership and ski pass.
- Summer hours.
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Director of Customer Experience
1 month ago
Ogden, Utah, United States Amer Sports Full timeJob Title: Director of Customer ExperienceAmer Sports is a dynamic, global sports company offering passionate achievement-oriented professionals the chance to succeed and flourish in an international environment. Our globally recognized brands include Salomon, Wilson, Armada, Atomic, and Arcteryx. We are a company where ambitious, competent and motivated...
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Director, Customer Experience Leader
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Ogden, Utah, United States Amer Sports Full timeJob DescriptionOverview:Amer Sports is a dynamic, global sports company that offers passionate professionals the chance to succeed and flourish in an international environment. Our globally recognized brands include Salomon, Wilson, Armada, Atomic, and Arcteryx. We are a company where ambitious, competent, and motivated people can make their mark. All our...
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