Insurance Customer Service Representative

5 days ago


Peoria, Illinois, United States Allstate - Seng Sophanavong Agency Full time
Job Description

At Allstate - Seng Sophanavong Agency, we are seeking a highly skilled and motivated Customer Service and Sales Associate to join our team. As a key member of our office, you will be responsible for providing exceptional customer service and sales support to our clients.

Responsibilities include processing customer policy change requests, verifying customer information, answering incoming phone calls, and scheduling appointments for sales staff.

Requirements for this role include possessing an upbeat and positive attitude, proficiency in multi-tasking, and great customer service skills.

If you are a driven and goal-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Benefits

Our agency offers a competitive annual base salary, bonus opportunities, and a comprehensive benefits package.

Responsibilities

  • Process customer policy change requests.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Answer incoming phone calls on the first ring.
  • Effective written and oral communication skills
  • Research and data entry
  • Schedule appointments for sales staff to meet prospective customers.
  • Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
  • Neat, prompt and reliable

Requirements

  • Possess an upbeat, positive and enthusiastic attitude.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Great Customer Service Skills.
  • Driven and goal-oriented individual.
  • Ability to tactfully handle stressful and difficult situations.


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