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Customer Service Liaison

1 month ago

East Peoria, Illinois, United States State Farm Insurance Full time

Key Responsibilities:

Assist customers with their insurance needs
Provide exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions
Process policy changes, claims, and payments accurately and efficiently
Maintain customer records and update information as necessary
Collaborate with team members to ensure seamless customer experiences
Promote and cross-sell insurance products and services to meet customer needs
Handle escalated customer complaints and concerns with professionalism and empathy
Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice
Participate in ongoing training and development programs to enhance knowledge and skills

About the Role:
As a Customer Relations Representative at State Farm Insurance, you will be part of a dynamic team dedicated to delivering exceptional customer experiences. If you are passionate about providing top-notch service and have a strong understanding of insurance products, we encourage you to apply for this exciting opportunity.