Customer Service Ambassador

2 weeks ago


Peoria, Illinois, United States State Farm Insurance Full time

State Farm Insurance

**Job Summary:**
We are seeking a highly skilled and customer-focused professional to join our team as a Customer Relations Representative.

**Key Responsibilities:**

* Provide exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions
* Process policy changes, claims, and payments accurately and efficiently
* Maintain customer records and update information as necessary
* Collaborate with team members to ensure seamless customer experiences
* Promote and cross-sell insurance products and services to meet customer needs
* Handle escalated customer complaints and concerns with professionalism and empathy
* Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice
* Participate in ongoing training and development programs to enhance knowledge and skills

**What We Offer:**

* A dynamic and supportive work environment
* Opportunities for professional growth and development
* Competitive compensation and benefits package

**Requirements:**

* High school diploma or equivalent required
* 1-2 years of customer service experience preferred
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment

**How to Apply:**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application for this exciting opportunity.



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