Customer Service Representative

2 weeks ago


Peoria, Illinois, United States Illinois Mutual Life Insurance Company Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Illinois Mutual Life Insurance Company.

The successful candidate will provide exceptional service to our policyholders, agents, and other customers through phone calls, emails, and written correspondence.

Key Responsibilities
  • Manage a high volume of customer service calls in a fast-paced call center environment
  • Answer customer inquiries and resolve issues in a timely and professional manner
  • Process customer requests, including beneficiary changes, assignments, and policy updates
  • Develop knowledge and skills to apply company processes and use all systems
  • Provide accurate and complete information to customers
  • Identify and assess customer needs to achieve satisfaction
  • Escalate complex service situations as necessary
  • Meet departmental service level agreements, quality goals, and quantity goals
Requirements
  • Associate's Degree required
  • One year of customer service experience, preferably in a call center environment
  • Prior insurance industry experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment and adapt to changing situations
  • Proficiency in Microsoft Office Programs


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