Cosmetic Coordinator

4 days ago

New York, New York, United States Schweiger Dermatology Full time
Job Title: Cosmetic Coordinator

Join Schweiger Dermatology Group as a Cosmetic Coordinator and be part of a dynamic team that delivers exceptional patient experiences.

Job Summary:

The Cosmetic Coordinator will oversee cosmetic conversations with patients, helping providers treat more patients, giving patients time to discuss cosmetic concerns, and tracking follow-up on consults performed.

Responsibilities:
  • Ensure high levels of patient satisfaction through excellent consultative service and education.
  • Assess patient needs and provide assistance and information on product features and benefits.
  • Achieve office growth in cosmetic procedures performed, meeting assigned growth goals each year.
  • Monitor and track personal sales performance and sales activities via reporting on a daily, weekly, or monthly basis.
  • Drive sales by working to sell packages of treatments and products, scheduling follow-up Botox treatments 3-4 months in advance, and reaching out to medical patients who express interest in cosmetic procedures.
  • Responsibilities include meeting with patients, reviewing skin care routines, demonstrating products, capturing high-quality photos, presenting patients with financial quotes, providing and reviewing aftercare with patients, scheduling procedures in an SDG office, and processing all paperwork.
Patient Scheduling:
  • Develop a follow-up and leads tracking system through EMA.
  • Answer patient queries via phone or email by communicating in a friendly and personal manner.
  • Work as a team with MAs and providers to explain procedures, stay up to date on new services, and schedule best times for procedures.
  • Strive towards same-day procedures per office depending on procedures.
  • Assist with regular phone answering, booking appointments, taking deposits, etc.
Patient Satisfaction and Experience:
  • Have effective post-appointment surveys to audit UPE behaviors and assess NPS scores for each visit.
  • Perform follow-up phone calls and provide special focus on consultations that have not been booked, missed, or canceled their procedure to make sure all questions or concerns are answered.
  • Follow-up with patients after treatment (fraxel, certain filler patients, any procedure requiring downtime).
  • Send out cards monthly, including but not limited to referral, birthday, thank you, or other happy occasions.
Education:
  • Work with Aesthetic Companies to stay up to date on new products, techniques for cosmetic conversation, and best practices for conversion.
  • Work closely with the Director of Aesthetic Services and team to learn about new technology and lasers offered at SDG versus the competition.
  • Work with Vice President, regional, and general managers to discuss revenue and profit goals that drive 10% same-store growth year over year and drive profit to the bottom line.
  • Must learn EMA and Nextech for scheduling, reporting, and for patient charting.
  • Must be autonomous in learning new procedures and products, may be asked to build training materials.
  • Interact with product reps to evaluate potential products & review existing product performance; negotiate 'buy backs'.
  • Provide sales training on services and products to staff.
Promotional Efforts:
  • Work with marketing and General Manager to do campaigns or promotional events directly related to patient interests and provide information directly to the marketing team for marketing strategies per office based on patient consultation information.
  • Assist with cosmetic marketing, promotional materials, aftercare handouts, etc.
  • Distribute promotional materials to complimentary business establishments when & where possible.
  • Oversee appropriate fundraising and record all donations.
  • Help capture social media video clips when time permits.
Qualifications:
  • 2 years of customer service experience is required, with 1-2 years of experience in sales or marketing preferred.
  • Able to work hours that office is busiest - may be evening and some weekends.
  • Able to properly communicate verbally and written (email) to doctors, medical providers, and patients.
  • Must be willing to be available via email for patient inquiries on off hours.

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