Customer Service and Quality Professional
5 days ago
About Us
Surfside Laundry, a leading laundry service provider in Panama City Beach, is seeking an exceptional individual to fill the role of CUSTOMER SERVICE AND QUALITY ASSOCIATE. As part of our team, you will be responsible for delivering top-notch customer support and maintaining the highest standards of quality.
Job Overview
We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. If you are passionate about providing outstanding customer experiences and have a keen eye for detail, we encourage you to apply.
About You
- You have at least 2 years of experience working in a customer-facing role, preferably in a fast-paced office environment.
- You possess excellent communication and interpersonal skills, with the ability to effectively handle customer inquiries and complaints.
- You are highly organized and able to prioritize tasks efficiently, ensuring that all customer interactions are accurately recorded and resolved promptly.
Key Responsibilities
- Maintain and develop internal quality standards to ensure consistently high-quality customer support.
- Evaluate support interactions against established quality standards, providing constructive feedback to agents.
- Analyze customer service metrics and identify areas for improvement, implementing training programs as needed.
- Create reports on agent performance, highlighting strengths and weaknesses.
Requirements
- Demonstrable experience working as a first point of contact, ideally in a commercial setting.
- Advanced proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
- Prior experience with commercial laundry software is a plus.
What We Offer
- A supportive work environment with opportunities for growth and professional development.
- A competitive salary package, including benefits and paid time off.
- The chance to work with a dynamic team dedicated to delivering exceptional customer experiences.
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