Operations Support Specialist

2 weeks ago

Denver, Colorado, United States TBC Corporation Full time

The Field Operations Specialist will collaborate closely with Regional Sales Managers and Division Sales and Operations Managers to deliver operational assistance to franchisees across four primary domains:

1. New store openings and transitions

2. Operational aspects of the "Tires Now" initiative

3. Growth in Same Store Sales

4. Training and development

This position will provide support for 82 locations within the designated region.

Key Responsibilities

Facilitate new store openings and transitions through the following:

  • Coordinate all Integration Calls
  • Complete a Service Readiness assessment 30 days prior to a shop sale
  • Introduce, ensure completion, and debrief the NFO In-Store Training Workbook with the franchisee
  • Provide assistance during store openings or transitions
  • Utilize a Sales Tracking Tool to oversee store performance for the initial 12 weeks
  • Ensure compliance with Brand NOW standards

Oversee all operational elements of the Tires Now initiative, including:

  • Management of inventory such as Stock Levels, Stock Refreshes, Re-order Points & Discontinued Products
  • Education on tire sales processes and products, including warranty adjustments, merchandising, and training programs
  • Training on technology tools related to tire pricing and quoting

Enhance Same Store Sales by:

  • Identifying stores with the highest potential based on the Golden Funnel concept and dealer engagement evaluation
  • Diagnosing operational performance gaps through ticket reviews and process observations
  • Creating action plans with dealers utilizing the SMART Method
  • Monitoring the execution of action plans based on established timelines

Qualifications

  • 5+ years of experience in managing retail tire and automotive service operations or working with automotive franchisees.
  • Sales experience in the automotive sector, with franchise experience in automotive or other retail fields.
  • Familiarity with total car care (maintenance, repairs, tires, and tire services) at the shop level; ASE certification is advantageous.
  • Strong sales, training, and presentation skills
  • Ability to motivate, influence, and communicate effectively.
  • Results-driven and focused
  • Bachelor's degree in business administration is preferred
  • Willingness to travel extensively, including occasional nights and weekends

Essential Competencies

TBC seeks individuals who excel in demonstrating our critical competencies to enhance organizational capability. The following are essential for this role:

  • Strategic Thinking: Anticipating future possibilities and translating them into effective strategies.
  • Proactive Approach: Embracing new opportunities and challenges with urgency and enthusiasm.
  • Innovation: Developing new and improved methods for organizational success.
  • Collaboration: Building partnerships and working cooperatively to achieve shared goals.
  • Customer Orientation: Fostering strong customer relationships and delivering tailored solutions.
  • Talent Development: Supporting individuals in achieving their career aspirations while aligning with organizational goals.
  • Accountability: Holding oneself and others responsible for meeting commitments.
  • Engagement: Creating an environment where individuals are motivated to contribute to organizational objectives.
  • Effective Communication: Delivering clear and concise communications tailored to diverse audiences.
  • Trust Building: Earning the confidence of others through integrity and authenticity.
  • Change Management: Demonstrating effective sponsorship and adaptability in leading organizational change.

Benefits

  • Competitive compensation package
  • 401(k) plan with company match and immediate vesting
  • Comprehensive health benefits including medical, dental, and vision
  • Company-paid short-term disability and subsidized long-term disability
  • Company-paid life insurance
  • Discounts on tire purchases
  • Tuition reimbursement program
  • Employee assistance services
  • Generous vacation and paid time off
  • Customizable voluntary benefits

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.

Company Overview

TBC Corporation, with significant revenue and a large workforce across North America, is a leader in the mobility sector and one of the largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves a wide range of customers through various brands and is committed to maintaining a strong reputation built on integrity, teamwork, and accountability.

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