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Retail Customer Support Associate
2 months ago
This role is crucial for the effective operation of our retail outlets. Retail Customer Support Associates collaborate closely with both wholesale and retail clients to assess their requirements, address inquiries regarding Sherwin-Williams products, and propose suitable solutions. They are also responsible for swiftly resolving any customer issues, ensuring optimal client satisfaction, and keeping abreast of product features while upholding the high quality and visual standards of the merchandise and store.
Key Responsibilities:
- Deliver exceptional customer satisfaction through outstanding sales service.
- Assist customers in person and via phone by identifying needs and presenting suitable products and services.
- Establish productive trust relationships with wholesale and retail clients.
- Accurately process sales transactions in line with company policies and procedures.
- Achieve sales targets on a monthly, quarterly, and annual basis.
- Maintain organized work order files and formulas.
- Retrieve appropriate products from the sales floor or warehouse.
- Tint and mix products as required to meet customer specifications.
- Restock shelves and arrange displays.
- Maintain cleanliness of store equipment.
- Assist with loading and unloading delivery vehicles.
- Support delivery operations as necessary.
- Ensure assigned areas are well-stocked and visually appealing.
- Stay informed about available products and discuss options with customers.
- Adhere to inventory control procedures.
- Propose strategies to enhance sales.
- Must be at least eighteen (18) years of age.
- Must be legally authorized to work in the country of employment without requiring sponsorship for employment visa status now or in the future.
- Must be capable of retrieving materials from shelves and floor stacks and lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
- Possess a valid, unrestricted Driver's License.
- Hold at least a High School diploma or GED.
- Have a minimum of one (1) year of experience in a delivery, retail, or customer service role.
- Previous experience in selling paint and related products is advantageous.
- Experience operating tinting and mixing equipment is preferred.
- Ability to read, write, comprehend, and communicate in more than one language is a plus.
- Proficiency in reading, writing, comprehending, and communicating in Spanish is desirable.
