Practice Operations Coordinator

2 weeks ago

Atlanta, Georgia, United States Children's Healthcare of Atlanta Full time
Job Summary

We are seeking a highly organized and detail-oriented Practice Operations Assistant to join our team at Children's Healthcare of Atlanta. In this role, you will provide administrative and clinic support to ensure efficient daily office operations and support the delivery of safe and quality patient care.

Key Responsibilities
  • Serve as primary contact and resource for patient appointment scheduling, collaborating with centralized contact center teams as needed.
  • Maintain provider and resource schedules through the use of Epic and system tools, overseeing schedule disruptions and developing inpatient service schedules.
  • Work to meet all department and CPG patient access goals and metrics.
  • Coordinate with clinical teams to ensure all information and resources are available for patient care, including scheduling interpreters for clinic visits and obtaining medical records.
  • Review and respond to Epic InBasket messages, emails, and phone calls related to scheduling, patient access, and other administrative requests.
  • Optimize schedule utilization by monitoring and managing patient recall and wait lists, work queues, appointment referrals, and other administrative tasks.
  • Address patient communication, including faxes, mail, inbound and outbound phone calls, patient forms, and other correspondence.
  • Perform general administrative duties to support the department/office, including creating correspondence, filing documents, photocopying, answering and routing calls, collecting credentialing documents, submitting expense requests, and meeting coordination.
  • Order and stock supplies, perform record-keeping and/or cash reconciliation activities, act as liaison to other departments and/or vendors, take minutes at meetings, and perform quality management functions as necessary.
  • Prepare minutes, agenda, and coordinate other meeting materials in a timely manner.
  • May be responsible for basic payroll or timekeeping activities, human resources paperwork, and/or database record maintenance as necessary.
Requirements
  • One year of experience in an administrative or office management role, preferably in a physician office clinic setting.
  • Bachelor's degree in Business, Healthcare, or a related field is preferred.
  • High school diploma or equivalent is required.
  • No professional certifications are required.
Preferred Qualifications
  • Bachelor's degree in Business, Healthcare, or a related field.
Knowledge, Skills, and Abilities
  • Demonstrated verbal and written communication, organizational, customer service, and interpersonal skills.
  • Proficient in a full suite of Microsoft Office and other Windows-based applications.

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability, or any other characteristic covered by applicable law.

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