Gaming Services Manager

7 hours ago

San Diego, California, United States International Game Technology Full time
Job Title: Gaming Field Services Manager

We are seeking a highly skilled and experienced Gaming Field Services Manager to join our team in the greater San Diego area. As a key member of our team, you will be responsible for leading and managing a team across multiple jurisdictions, overseeing the IGT Gaming Services operations.

Key Responsibilities:
  • Plan and supervise work related to the IGT Gaming business in an assigned area, ensuring efficient and effective operations.
  • Direct and monitor Field Service staff activities, including selection, evaluation, training, and managing personnel issues such as employee relations, corrective actions, and terminations.
  • Ensure staff coverage and productive use of time and resources, maximizing efficiency and effectiveness.
  • Achieve high levels of field service satisfaction by maintaining strong relationships with casino customers, vendors, gaming officials, and State Gaming Officers, and ensuring compliance with procedures and standards.
  • Plan and schedule workflows, including product setup, installations, servicing, maintenance, and upgrades, to meet service requirements and deadlines.
  • Provide technical and compliance guidance by helping diagnose problems, interpret procedures, and ensure adherence to relevant regulations and standards.
  • Supervise compliance with relevant regulations and regulators, ensuring all operations meet legal and regulatory standards.
  • Recognize and respond to urgent situations, supporting revenue and asset protection through labor analysis, expense control, and documentation updates.
  • Promote and enforce safety rules and regulations, ensuring a safe working environment for all team members.
Requirements:
  • 4-6 years of experience in gaming or casino services, specifically in field services, demonstrating a strong understanding of the industry.
  • Proven experience as a manager-level leader in a services role, with the ability to effectively manage and motivate a team.
  • Proficiency in Microsoft Office applications, including Outlook, Word, and Excel, to support daily operations and reporting.
  • Strong planning and organizational abilities to manage multiple tasks and projects efficiently.
  • Excellent skills in customer relations and service, ensuring high levels of satisfaction and effective communication with clients.
  • Ability to coach, train, and mentor team members, fostering a supportive and productive work environment.
  • Capability to inspire and motivate others, driving team performance and engagement.
  • Strong skills in financial and business analysis, enabling sound decision-making and budget management.
  • Ability to lead and support organizational change effectively, ensuring smooth transitions and continuous improvement.
  • Demonstrates urgency, analytical, and critical thinking abilities to address challenges and optimize operations.
  • Excellent communication, presentation, and interpersonal skills to interact effectively with various stakeholders.
  • Ability to follow policies, procedures, and safety guidelines, ensuring regulatory compliance and workplace safety.
  • Experience in performance planning and evaluations, driving continuous improvement and accountability.
Preferred Qualifications:
  • Experience or knowledge of gaming industry compliance and regulations, ensuring adherence to legal and regulatory standards.
  • Strong knowledge of financial solutions, budgeting, metrics reporting, and analysis to support strategic decision-making.
  • Knowledge and experience in performing multiple site audits and gap analysis to identify areas for improvement.
  • Proven project management experience, demonstrating the ability to plan, execute, and oversee projects effectively.
  • Experience with SAP software, enhancing operational efficiency and data management.
Keys to Success:
  • Building collaborative relationships
  • Decision making
  • Drive results
  • Foster innovation
  • Personal energy
  • Self-leadership

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