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Hotel Front Office Supervisor

2 months ago

Solon, Ohio, United States Buffalo Lodging Associates Full time
Front Office Supervisor Job Description

Buffalo Lodging Associates is seeking a highly skilled Front Office Supervisor to join our team at SpringHill Suites by Marriott Cleveland/Solon. As a key member of our front office team, you will be responsible for coordinating front office operations, providing exceptional guest service, and supporting the management team.

Key Responsibilities:
  • Front Office Operations: Assist in overseeing guest services and front office operations, ensuring superior service is a priority.
  • Team Management: Foster a positive, cooperative work environment between front office staff and management, supervising front office team members and providing guidance and support as needed.
  • Guest Services: Greet guests, complete check-in/check-out procedures, and provide relevant information regarding hotel services and amenities.
  • Front Desk Duties: Handle cash, credit card information, and goods at the property, identifying guest needs and providing solutions to create a welcoming environment.
Requirements:
  • Customer Service Experience: Proven experience in customer-facing roles, preferably in a hotel setting.
  • Hotel Brand Experience: Familiarity with hotel brands and operations is a plus.
  • Education: High school diploma or equivalent is preferred.
  • Computer Skills: Proficiency in computer systems, including property management systems, Microsoft Office, and Excel.
What We Offer:
  • Paid Weekly: Competitive pay and benefits package.
  • Medical, Dental & Vision Insurance: Comprehensive health insurance plan.
  • 401(k) Retirement Savings Plan: Generous employer match.
  • Paid Vacation and Sick Time: Time off to relax and recharge.
  • Paid Holidays: Celebrate special occasions with us.
  • Tuition Reimbursement: Support your education and career growth.
  • Flexible Spending Account: Set aside funds for healthcare and dependent care expenses.
  • Company Paid Life Insurance: Peace of mind for you and your loved ones.
  • Employee Assistance Program: Confidential support for personal and professional challenges.
  • Hotel Discounts: Enjoy exclusive rates and perks at our properties.
  • Wellness Programs: Stay healthy and energized with our wellness initiatives.
  • Monthly Employee Appreciation Activities: Celebrate our team members' hard work and dedication.
  • Learning and Development Opportunities: Grow your skills and knowledge with our training programs.
  • Employee Referral Program: Earn rewards for referring talented colleagues.

Buffalo Lodging Associates is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and passion for delivering exceptional hospitality experiences.