Customer Service Representative
20 hours ago
{"h1": "Customer Service Representative", "p": "At IONNA LLC, we're revolutionizing the EV charging landscape in North America by creating a high-powered charging network that's set to redefine the way we drive. Our mission is to make EV charging reliable, accessible, and convenient.
We're seeking a Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing excellent customer service experience.
Responsibilities:
* Engage in customer interactions via chat, phone and email, ensuring excellent customer service
* Adhere to internal and external SLAs for customer service
* Provide accurate information for problem ticket creation
* Efficiently navigate multiple software systems
* Provide prompt and accurate service to promote an excellent customer experience while utilizing internal computer systems
* Engage in active listening with callers, confirm and/or clarify information and assist in the resolution of concerns
Requirements:
* Associates degree preferred
* Minimum of 3 years of experience as a call center representative
* Demonstrable experience handling multiple tasks simultaneously with the ability to prioritize effectively
* Proactive and resourceful approach to problem-solving
* Strong organizational and time management skills
* Excellent communication and interpersonal skills
* Experience using a CRM application; Zendesk or Salesforce preferred
* Willingness to work overtime and be on call, if required
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
We offer a competitive base salary, as well as bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays.
IONNA LLC is committed to fair and equitable compensation practices. We are an equal opportunity employer and do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.", "h2": "Why Join IONNA LLC?
* Pioneering Spirit: Be part of a groundbreaking joint venture that is aiming to change the driving experience in North America
* Innovation Hub: Immerse yourself in cutting-edge technology and redefine the future of EVs
* Sustainability Focus: Contribute to a greener planet by powering our stations exclusively with renewable energy
* Dynamic Culture: Join a passionate team committed to shaping the landscape of electric mobility
* Endless Opportunities: Grow professionally in an industry that's set to reshape the automotive world
Join IONNA LLC and be a driving force in the EV revolution. Your journey starts here.", "h3": "About IONNA LLC
IONNA LLC is a joint venture founded by seven global automotive leaders, including BMW, General Motors, Honda, Hyundai, Kia, Mercedes-Benz, and Stellantis. We're revolutionizing the EV charging landscape in North America by creating a high-powered charging network that's set to redefine the way we drive.", "ul": "Pioneering Spirit: Be part of a groundbreaking joint venture that is aiming to change the driving experience in North America Innovation Hub: Immerse yourself in cutting-edge technology and redefine the future of EVs Sustainability Focus: Contribute to a greener planet by powering our stations exclusively with renewable energy Dynamic Culture: Join a passionate team committed to shaping the landscape of electric mobility Endless Opportunities: Grow professionally in an industry that's set to reshape the automotive world"}
-
Customer Service Representative
5 days ago
Raleigh, North Carolina, United States Progressive Service Company Full timeCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Progressive Service Company. As a key member of our call center team, you will be responsible for providing exceptional customer service and support to our policyholders.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely...
-
Customer Service Representative
4 days ago
Raleigh, North Carolina, United States Workplace Options Full timeJob Title: Customer Care RepresentativeJob Summary:Workplace Options is seeking a Customer Care Representative to join our team. As a Customer Care Representative, you will provide support to families and customers in finding child/elder care resources and assisting with employer-based tuition assistance programs.Key Responsibilities:Provide customer service...
-
Customer Service Representative
2 weeks ago
Raleigh, North Carolina, United States Transdev Full timeJob Title: Customer Service RepresentativeTransdev is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Raleigh, North Carolina. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, resolving complaints and issues in a timely and professional manner,...
-
Customer Service Representative
23 hours ago
Raleigh, North Carolina, United States OB Air Experts Heating, Cooling, LLC Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at OB Air Experts Heating, Cooling, LLC.Job SummaryThe ideal candidate will possess excellent communication and problem-solving skills, with the ability to provide top-notch customer service and support.Key...
-
Customer Service Representative
2 weeks ago
Raleigh, North Carolina, United States Turnaround Welding Services Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Turnaround Welding Services. As a Customer Service Representative, you will act as a liaison between our customers and our company, providing product and service information, and resolving emerging problems with accuracy...
-
Customer Service Representative
2 weeks ago
Raleigh, North Carolina, United States Rentokil Initial Full time{"title": "Customer Service Representative", "description": "**Customer Service Representative**We are seeking a skilled Customer Service Representative to join our team at Rentokil Initial. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving their concerns, and ensuring their...
-
Customer Service Representative
5 days ago
Raleigh, North Carolina, United States Ncfbins Full timeCustomer Service RepresentativeAt Ncfbins, we are seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our Operations Department, you will be responsible for providing exceptional customer service to our agents, insured, and third parties.Key Responsibilities:Respond to customer inquiries and...
-
Customer Service Representative
2 weeks ago
Raleigh, North Carolina, United States Ncfbins Full time**Job Summary**We are seeking a highly skilled and experienced Customer Service Representative to join our team at Ncfbins. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues they may have.**Key Responsibilities**Respond to customer...
-
Customer Service Representative
5 days ago
Raleigh, North Carolina, United States Circle K Full timeCustomer Service Representative Job DescriptionAs a Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide prompt and courteous customer service to resolve customer issues and concerns.Ring up sales on the cash...
-
Customer Service Representative
4 days ago
Raleigh, North Carolina, United States Installed Building Products Full timeCustomer Service RepresentativeAt Installed Building Products, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in generating commercial business accounts and maintaining current relationships with national builders and customers in the local market.Key Responsibilities:Answer...
-
Customer Service Representative
5 days ago
Raleigh, North Carolina, United States Thunderbolt Inc Full timeJob Title: Customer Service RepresentativeAt Thunderbolt Inc, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional support to ANWB travelers in Germany who are experiencing car problems.Key Responsibilities:Assist ANWB travelers in Germany who...
-
Customer Service Representative
5 days ago
Raleigh, North Carolina, United States Anderson Automotive Group Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our service department, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective resolution to...
-
Customer Service Representative
5 days ago
Raleigh, North Carolina, United States Buildwithbmc Full timeJob Title: Customer Service RepresentativeAt Buildwithbmc, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer engagement team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Provide best-in-class customer service through phone,...
-
Customer Service Representative
2 weeks ago
Raleigh, North Carolina, United States Kimbrell's Furniture Full timeJob Summary:Kimbrell's Furniture is seeking a highly skilled and professional Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for communicating directly with customers to resolve their debts and collect payment.Key Responsibilities:Interact with customers in a courteous and...
-
Customer Service Representative
2 weeks ago
Raleigh, North Carolina, United States General Company Full time**Job Summary**We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at General Company. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our residents, responding to their inquiries, and resolving any issues in a timely and professional manner.**Key...
-
Customer Service Representative
2 weeks ago
Raleigh, North Carolina, United States Highwoods Properties Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Highwoods Properties. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients and stakeholders.Key ResponsibilitiesProvide timely and effective support to customers through various...
-
Customer Service Representative
3 days ago
Raleigh, North Carolina, United States Rentokil Initial Full timeCustomer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Rentokil Initial. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their concerns, and ensuring their satisfaction with our...
-
Customer Service Advocate
2 weeks ago
Raleigh, North Carolina, United States Progressive Service Company Full timeCustomer Service RepresentativeWe're seeking a skilled and empathetic Customer Service Representative to join our team at Progressive Service Company. As a key member of our call center team, you'll play a vital role in delivering exceptional customer experiences and building trust with our policyholders.Key Responsibilities:Respond to customer inquiries and...
-
Customer Service Representative
2 weeks ago
Raleigh, North Carolina, United States Domino's Franchise Full timeJob Description**About Us**Domino's Franchise is a family-owned business that prides itself on being the #1 pizza brand in the Charlotte and Raleigh markets. We have a team of 1,500 employees who are passionate about pizza and dedicated to customer satisfaction.**Job Summary**We are seeking a friendly and enthusiastic Customer Service Representative to join...
-
Customer Service Representative
21 hours ago
Raleigh, North Carolina, United States CMS Controls Full timeJob Title: Customer Care RepresentativeAt CMS Controls, we are seeking a highly skilled Customer Care Representative to join our team. As a key member of our sales organization, you will be responsible for providing exceptional customer service, managing maintenance contracts, and driving revenue growth.Key Responsibilities:Proactively manage maintenance...