Customer Service Representative

20 hours ago


Raleigh, North Carolina, United States IONNA LLC Full time

{"h1": "Customer Service Representative", "p": "At IONNA LLC, we're revolutionizing the EV charging landscape in North America by creating a high-powered charging network that's set to redefine the way we drive. Our mission is to make EV charging reliable, accessible, and convenient.

We're seeking a Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing excellent customer service experience.

Responsibilities:

* Engage in customer interactions via chat, phone and email, ensuring excellent customer service
* Adhere to internal and external SLAs for customer service
* Provide accurate information for problem ticket creation
* Efficiently navigate multiple software systems
* Provide prompt and accurate service to promote an excellent customer experience while utilizing internal computer systems
* Engage in active listening with callers, confirm and/or clarify information and assist in the resolution of concerns

Requirements:

* Associates degree preferred
* Minimum of 3 years of experience as a call center representative
* Demonstrable experience handling multiple tasks simultaneously with the ability to prioritize effectively
* Proactive and resourceful approach to problem-solving
* Strong organizational and time management skills
* Excellent communication and interpersonal skills
* Experience using a CRM application; Zendesk or Salesforce preferred
* Willingness to work overtime and be on call, if required
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

We offer a competitive base salary, as well as bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays.

IONNA LLC is committed to fair and equitable compensation practices. We are an equal opportunity employer and do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.", "h2": "Why Join IONNA LLC?

* Pioneering Spirit: Be part of a groundbreaking joint venture that is aiming to change the driving experience in North America
* Innovation Hub: Immerse yourself in cutting-edge technology and redefine the future of EVs
* Sustainability Focus: Contribute to a greener planet by powering our stations exclusively with renewable energy
* Dynamic Culture: Join a passionate team committed to shaping the landscape of electric mobility
* Endless Opportunities: Grow professionally in an industry that's set to reshape the automotive world

Join IONNA LLC and be a driving force in the EV revolution. Your journey starts here.", "h3": "About IONNA LLC

IONNA LLC is a joint venture founded by seven global automotive leaders, including BMW, General Motors, Honda, Hyundai, Kia, Mercedes-Benz, and Stellantis. We're revolutionizing the EV charging landscape in North America by creating a high-powered charging network that's set to redefine the way we drive.", "ul": "Pioneering Spirit: Be part of a groundbreaking joint venture that is aiming to change the driving experience in North America Innovation Hub: Immerse yourself in cutting-edge technology and redefine the future of EVs Sustainability Focus: Contribute to a greener planet by powering our stations exclusively with renewable energy Dynamic Culture: Join a passionate team committed to shaping the landscape of electric mobility Endless Opportunities: Grow professionally in an industry that's set to reshape the automotive world"}



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