Customer Service Representative

13 hours ago


Raleigh, North Carolina, United States Installed Building Products Full time
Customer Service Representative

At Installed Building Products, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in generating commercial business accounts and maintaining current relationships with national builders and customers in the local market.

Key Responsibilities:
  • Answer incoming calls and emails for new work requests, scheduling questions, and general customer service
  • Enter service orders into our PSM system
  • Notify builders, contractors, and homeowners of service order completion
  • Match, mark done, and sort returned service paperwork daily
  • Check builder websites for new services and POs daily
  • Follow up on purchase orders for completed paperwork waiting for payment
  • Closes warranty service orders in PSM and scans/attaches paperwork
  • Send out paperwork ready to be scheduled to subcontractors or scheduling department
Requirements:
  • 1-2 years of customer service experience
  • Experience with Microsoft Office
  • Valid driver's license
  • Bilingual in Spanish a plus

We offer a comprehensive benefits package, including medical, dental, vision, retirement plans, vacation, paid holidays, and opportunities for growth and advancement.



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