Customer Service Representative
13 hours ago
At Installed Building Products, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in generating commercial business accounts and maintaining current relationships with national builders and customers in the local market.
Key Responsibilities:- Answer incoming calls and emails for new work requests, scheduling questions, and general customer service
- Enter service orders into our PSM system
- Notify builders, contractors, and homeowners of service order completion
- Match, mark done, and sort returned service paperwork daily
- Check builder websites for new services and POs daily
- Follow up on purchase orders for completed paperwork waiting for payment
- Closes warranty service orders in PSM and scans/attaches paperwork
- Send out paperwork ready to be scheduled to subcontractors or scheduling department
- 1-2 years of customer service experience
- Experience with Microsoft Office
- Valid driver's license
- Bilingual in Spanish a plus
We offer a comprehensive benefits package, including medical, dental, vision, retirement plans, vacation, paid holidays, and opportunities for growth and advancement.
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