IT Support Specialist

6 days ago


Columbia, South Carolina, United States American Telephone and Telegraph Company Full time
Job Summary

We are seeking a highly skilled IT Field Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment.

Key Responsibilities
  • Conduct site surveys to assess and document current site configuration and user requirements.
  • Analyze existing requirements and prepare specifications for hardware acquisitions.
  • Prepare engineering plans and site installation technical design packages.
  • Develop hardware installation schedules.
  • Prepare drawings documenting configuration changes at each site.
  • Prepare site installation and test reports.
  • Configure computers, communications devices, and peripheral equipment.
  • Train site personnel in proper use of hardware.
  • Build specialized interconnecting cables.
  • Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment.
  • Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling.
  • Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables, and telephone systems.
  • Update technical drawings using AutoCAD software as needed.
Requirements
  • High school/GED and four (4) years of experience AND 8570 Certification.
  • 8570 Certification.
  • Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
  • Well-versed in installing Windows, software, applications, antivirus, and patches.
  • Demonstrated ability to read and understand technical manuals and schematics.
  • Expertise in Microsoft Office Applications (Word, Excel, PowerPoint, and Access).
  • Able to manage time and priorities effectively.
  • Able to work efficiently with minimal supervision.
  • Proficient in working with end-users remotely.
  • Demonstrated expertise in Microsoft Windows 7 and 10.
  • Familiar with Active Directory security and policies.
  • Excellent analytical and problem-solving skills.
  • Outstanding communication skills to relate with team members and support workers.
  • Must be able to lift 50 lbs.
  • Must be available to work an 8-hour shift between the hours of 6am and 6pm, as determined by management.
  • In order to be considered for this position, you must have a valid driver's license and an acceptable driving record and be eligible to drive a company car.
Benefits

We offer a competitive compensation package, including tuition assistance, excellent medical, dental, and vision insurance options, and more.



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