Hotel Operations Manager

13 hours ago


Tallahassee, Florida, United States MCR Hotels Full time
Job Summary

The General Manager of the DoubleTree by Hilton Tallahassee hotel is responsible for ensuring the cleanliness of the hotel, executing preventative maintenance, and meeting or exceeding planned objectives for maximizing profitability and guest satisfaction.

Key Responsibilities
  1. Provide leadership and management for all hotel personnel, ensuring the health, safety, and welfare of guests and employees.
  2. Collaborate with corporate support teams to develop and deliver the execution plan for the property.
  3. Escalate challenges preventing the hotel team from executing on processes and procedures.
  4. Optimize financial performance by utilizing tools, systems, and guidelines provided.
  5. Maintain all levels of service in accordance with regional leadership directives.
  6. Ensure hotel operations comply with state, federal, and local regulations, as well as Company and brand standards.
  7. Coach, counsel, and motivate employees to achieve revenue maximization and expense control.
  8. Meet financial review dates and corporate-directed programs in a timely manner.
  9. Tour operating departments daily, adjusting as needed via department heads.
  10. Read and evaluate financial reports.
  11. Ensure department heads execute approved staffing levels and weekly schedules.
  12. Conduct training in service standards in each department using the steps to effective training.
  13. Process invoices daily using the approved accounts payable platform and process.
  14. Ensure the cleanliness and maintenance of the physical property through inspections and preventative maintenance programs with department managers.
  15. Interview prospective final candidates for vacant positions within the hotel prior to any offer being extended.
  16. Provide consistent, documented feedback to foster an environment leading to professional internal growth.
  17. Ensure front-of-house presence during peak check-in, check-out, and heavy traffic periods to drive customer satisfaction.
  18. Complete required corporate training modules and become certified to train those as required.
  19. Perform other duties as required.
Requirements
  1. Must have a positive attitude and willingness to learn.
  2. Must be able to understand and follow established guidelines and procedures.
  3. Must be able to evaluate and select among alternative courses of action quickly and accurately.
  4. Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
  5. Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
  6. Must be able to work with and understand financial information and data, and basic arithmetic functions.
  7. A valid driver's license is required for this position.
  8. Must be attentive to detail and meet deadlines.
  9. Must be proficient in Windows operating systems, Company-approved spreadsheets, and word processing.
  10. Must be able to convey information and ideas clearly.
  11. Must have a desire to serve all guests.
  12. Must meet the legal age to serve alcoholic beverages (at select properties).
Preferred Qualifications
  1. A college degree is preferred.


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