Hotel Operations Manager

3 days ago


Tallahassee, Florida, United States Monroe Hospitality Group Full time
Job Description

We are seeking a highly skilled and experienced Hotel General Manager to join our team at Monroe Hospitality Group. As a key member of our leadership team, you will be responsible for ensuring the efficient and profitable operation of our hotel.

Key Responsibilities:

  • Manage hotel operations to ensure compliance with company and franchise standards
  • Delegate authority and assign responsibility to all employees; supervise work activities of all employees
  • Allocate funds, authorize expenditures, and assist in budget planning
  • Monitor cost controls on a regular basis
  • Perform duties of a Sales and Marketing manager, including making marketing calls and coordinating sales promotions
  • Inspect guests' rooms, public access areas, and outside grounds for cleanliness and appearance
  • Answer patrons' complaints and resolve problems to maintain Guest Satisfaction
  • Handle and resolve employee issues
  • Conduct annual wage scale surveys and ensure employee wages follow wage and salary guidelines
  • Adhere to all franchise and company procedures and regulations as well as standard operating procedures
  • Ensure employee paperwork, work schedules, and payroll are completed and submitted in a timely manner
  • Audit daily reports and process monthly paperwork
  • Order supplies and equipment as needed and in accordance with company procedures
  • Be available 24/7 with reliable transportation
  • Perform other duties as assigned

Requirements:

  • Bachelor's degree from a four-year college or university; or one to two years related experience and training; or equivalent combination of education and experience
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of the organization
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places, and fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals; outdoor weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee is occasionally required to taste and smell. The noise level in the work environment is usually moderate.
  • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

COVID Safety Measures/Precautions:

1. We provide masks

2. Sanitizers are readily available

3. Observes the rest of CDC rules and guidelines



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