Operations Manager

4 weeks ago

Tallahassee, Florida, United States Allied Universal® Full time
Job Summary

Allied Universal is seeking a highly skilled Operations Manager to join our team. As an Operations Manager, you will be responsible for overseeing the daily operations of our security branch, ensuring that all security professionals are properly staffed, scheduled, and paid. You will also be responsible for maintaining regular communications with security professionals, resolving issues regarding pay, morale, or complaints. Additionally, you will be responsible for managing overtime, making timely and qualified hiring decisions, and taking prompt action to address employee performance or conduct issues.

Key Responsibilities
  • Interview and hire qualified applicants to fill open post positions in a proactive and timely manner, following company interviewing guidelines.
  • Makes initial/conditional job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules, and benefits in alignment with post contract requirements.
  • Creates, modifies, and manages post schedules in Winteam to ensure adequate coverage at all times.
  • Ensures all positions are staffed according to contract requirements and effectively manages branch overtime through proper scheduling and staffing.
  • Receives weekly time-sheets and updates Winteam schedules as necessary (verify such for self-scheduling accounts).
  • Runs bi-weekly payroll according to company procedures and ensures records are properly maintained and updated to reduce payroll errors.
  • Resolves payroll discrepancies in a timely and efficient manner, and communicates status of such to affected employees, to minimize financial exposure for Company.
  • Follows all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy.
  • Processes requests for final paychecks, anniversary bonuses, and other pay-related issues, and executes the distribution of such pay.
  • Acts as a Company representative in such matters as unemployment hearings, workers' compensation hearings/depositions, union meetings (where applicable), state agency activities, depositions, and other related liability matters.
  • Conducts disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner, ensuring all such issues are documented according to company standards, and that all issues receive proper follow-up for resolution.
  • Initiates termination procedures as needed for voluntary and involuntary separations, executes termination meetings as necessary, and completes all follow-up documentation according to company standards.
  • Maintains regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed.
  • Maintains high employee morale and low employee turnover through effective and proactive communications and timely problem resolution.
  • Ensures a smooth-running operation by enforcing post-specific policies and procedures through proper communication and training.
  • Maintains a well-organized, clean, and effective working area, and ensures all daily, weekly, and bi-weekly deadlines are consistently met.
  • Prepares and runs all required reports as directed by managers, reviews such reports in a timely manner with the management team, and takes appropriate action as necessary to address any report discrepancies or operational issues.
Requirements
  • Minimum high school diploma or equivalent.
  • Minimum three (3) to five (5) years of professional-level experience required, managing non-exempt employees in a fast-paced, service organization.
  • Must be able to secure a valid Guard License if required by the state in which you are applying.
  • May require a current state driver's license and have the ability to safely operate a vehicle.
  • Ability to write effective and concise reports and document investigations and counseling sessions.
  • Demonstrated working knowledge of personal computers and Microsoft Office software mandatory.
  • Ability to learn and efficiently operate various timekeeping and payroll programs, such as Winteam, eHub, and CyCop.
  • Demonstrated ability to be very customer service-oriented, with the ability to successfully interact with all levels in the organization, including with Security Professionals, Vice Presidents, and clients in a courteous and professional manner, while functioning as a team player.
  • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
  • Professional, articulate, and able to use good independent judgment and discretion.
  • Outstanding verbal and written communication skills required.
Preferred Qualifications
  • Prior security industry and/or military experience.
  • College degree or coursework.
  • Prior experience in the security industry, law enforcement, military, and/or customer service.
  • Experience in scheduling, operations, and/or employee management in a service-related industry.
Benefits
  • Medical, dental, vision, basic life, AD&D, and disability insurance.
  • Enrollment in our company's 401(k) or Supplemental Income Plan, subject to eligibility requirements.
  • Eight paid holidays annually, five sick days, and four personal days.
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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