Field Service Technician

4 weeks ago

Boston, Massachusetts, United States Tarkett Full time
Job Description

As a Field Service Technician at Tarkett, you will play a critical role in ensuring customer excellence by traveling to customer locations to address field repairs and maintenance issues. You will work closely with the Field Service Supervisor and regional customer coordinator to plan your schedule and ensure timely completion of tasks.

Key Responsibilities:

  • Travel to customer locations to address field repairs and maintenance issues
  • Diagnose field problems and relay information to the Customer Service and Field Service coordinators
  • Expedite customer problems and complaints to maximize satisfaction
  • Achieve agreed-upon sales targets and outcomes
  • Coordinate sales efforts with regional customers
  • Fill out detailed reports and keep records of services provided
  • Build and maintain relationships with customers
  • Provide detailed log of work done when not linked to a repair or maintenance job
  • Promote and sell field maintenance and maintenance equipment to existing customers and prospective customers

Competency Requirements:

To perform this job successfully, an individual must demonstrate the following Tarkett Core competencies:

Thinks Business - sees the opportunity and connection with business strategy

Accountable - seeks ownership and is a driving force behind the initiative

Risk for Results - handles uncertainty well and is comfortable with measured risk

Kind to Customers - will go the extra mile to make FieldTurf the nicest company to do business with

Empowers Collaboration - sees his/her role as being at the centre of a circle and actively engages the team

Talent Developer - respects diversity, attracts strong talent, and ensures continuous learning

Thorough - peels back the onion, understands the details as well as the big picture

Additional job-specific competencies:

Managing People - takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; fosters quality focus in others; improves processes and services; continuously works to improve supervisory skills

Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics

Technical Skills - assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others

Cost Consciousness - works within approved budget; may contribute to cost-saving measures; conserves organizational resources

Ethics - treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values

Organizational Support - follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity

Adaptability - adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events

Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan

Professionalism - approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments

Quality - demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor's degree in a relevant discipline; min. 5 years related experience and/or training; or equivalent combination of education and experience. Previous supervisory experience an asset.

Language Ability:

Ability to read, analyze, and interpret technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should be proficient with computers and intermediate level of MS Office Suite; SharePoint.

What We Offer:

  • A commitment that Safety is #1
  • Competitive benefits, pay, and retirement plan options
  • Career growth, stability, and flexible work arrangements

Responsible Manufacturing - Protecting Our Planet for the Future:

  • We utilize renewable energy and a closed-loop recycled water process
  • We are committed to reducing greenhouse emissions and water consumption
  • We are the only flooring company recognized by the Asthma and Allergy foundation

Who we are:

With a history of 140 years, Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. Offering a wide range of products including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf, and athletic tracks. The Group serves customers in more than 100 countries across the globe.

Committed to changing the game with circular economy and to reducing its carbon footprint, the Group has implemented an eco-innovation strategy based on Cradle to Cradle principles, fully aligned with its Tarkett Human-Conscious Design approach.

Tarkett is listed on Euronext (Compartment B, ISIN FR0004188670, ticker: TKTT). www.tarkett-group.com

Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.

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