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Front Desk Associate

2 months ago

Staten Island, New York, United States Retro Fitness Full time
Job Overview

The Front Desk employee is the face of the Retro Fitness outlet; they are the person a member sees when he or she first walks into the facility. It is essential that this person be TEAM oriented with great communication skills.

Key Responsibilities
  • Greet and check in members as they arrive.
  • Resolve member issues in an effective manner.
  • Sell memberships and retain existing ones.
  • Follow up with prospects.
  • Sell in-store merchandise, such as Retro Blends Smoothies and Pro Shop items.
  • Ensure a safe and clean environment for all members and staff.
  • Perform applicable downtime tasks, such as facility upkeep and walk-throughs.
  • Open and close the facility as scheduled.
  • Follow company policies and procedures.
Requirements
  • A positive and upbeat personality.
  • Effective ability to communicate with customers, coworkers, and managers.
  • The ability to multi-task.
  • Customer service oriented.
  • Punctual, responsible, and detail-oriented.
  • CPR/AED training preferred.
  • Prior sales experience in a retail setting is preferred.
Work Environment

The working environment is inside the Retro Fitness Outlet. Working hours could vary and include mornings, evenings, and weekends. This position is supervised by the Retro Fitness General Manager.

Retro Fitness Mission Statement

Retro Fitness is a Health Club built on the respect and dedication for each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; making America a healthier place one visit, one rep, one mile at a time.