Customer Service Representative
1 month ago
Sonic Automotive is seeking a highly skilled Service Advisor to join our team. As a key member of our service department, you will play a critical role in ensuring our customers receive exceptional service and support.
About the Role
This is an exciting opportunity for a motivated individual to work in a fast-paced environment where no two days are ever the same. As a Service Advisor, you will be responsible for scheduling service appointments, providing accurate estimates, and communicating with customers throughout the repair process. You will also have the opportunity to advise customers on vehicle maintenance and repairs, promoting our dealership's services and products.
Responsibilities
* Schedule service appointments and obtain customer and vehicle data prior to arrival
* Provide clear and concise written estimates, including labor and parts costs
* Communicate with customers regarding any changes in the estimate or promise time
* Test-drive vehicles or refer to test technicians as necessary
* Maintain high levels of customer satisfaction through excellent communication and interpersonal skills
Requirements
* High school diploma or equivalent required
* Two years of experience in a dealership position preferred
* General knowledge of vehicle mechanical operations
* ASE certification preferred
* Excellent oral and written communication skills
What We Offer
* Competitive salary: $45,000 - $65,000 per year
* Comprehensive training program to develop your skills and expertise
* Opportunities for advancement and professional growth within our organization
* A dynamic and supportive work environment with a team-oriented culture
* And much more
Why Choose Sonic Automotive?
We are committed to providing our employees with the tools, resources, and support they need to succeed. Our company offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide opportunities for professional development and advancement, helping our employees grow and thrive in their careers.
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